In a previous post, we discussed how to figure out when it’s time to move from Gmail to a dedicated help desk. Now learn how your team can transition smoothly from Gmail to a universal shared inbox and more easily work together to provide awesome customer support.
Posts Tagged: Customer Support
UPDATE: Catch the recorded version of this webinar as well as the Q & A. Back in the day, the 1-800 number was the place to get help if you needed it. While the 1-800 line is still used by businesses, it’s no longer the only place customers are looking for help. In today’s world,… Read more »
You know how it feels when you expect great service and don’t receive it — disappointing. Every day millions and millions of people are looking for help and support and their experience is, well… just all right. So how can your company stand out by striving for stellar support? We talked with four experts and asked them how to create a standout customer experience. Here’s a video clip from “How to Build a Customer WOW Machine,” our recent panel hosted at Urban Airship in Portland.
Proving loyalty is not rocket science—it’s common sense