Desk.com has recently released our latest eBook: The Ultimate Guide: Evolving from a Shared Email Inbox to a Social Help Desk. Our team spent months gathering data and learning points about the problems with using a free email inbox service such as Gmail for customer support. Check out this blog post below, then download the entire… Read more »
Posts Tagged: Desk.com
The product team here at Desk.com needs your help. We’re working really hard to improve the experience of our product and make sure our customers are in the loop. We think talking to our customers directly about changes we’re considering is important, and we always consider your feedback and suggestions. Occasionally we’ve got a need to run an idea out there and see what people think of it. This is one of those times.
You know how it feels when you expect great service and don’t receive it — disappointing. Every day millions and millions of people are looking for help and support and their experience is, well… just all right. So how can your company stand out by striving for stellar support? We talked with four experts and asked them how to create a standout customer experience. Here’s a video clip from “How to Build a Customer WOW Machine,” our recent panel hosted at Urban Airship in Portland.
High atop a snow-capped mountain, far from civilization, an obsessed scientist ponders ways to make the customer support machine better. This is Desk.com Labs.
This is an exciting day for us at Desk.com–if you follow Desk on Twitter, last night you may have seen the news. We’ve added a tool that you’ve been asking for and which will enable you to stay in touch with your customers on the go: Desk.com Mobile is now available for download for your iPhone in the App Store!
On the day of our launch as Desk. com, we arranged with our Boston customer, Boloco, to give away 1000 free burritos at three of their locations. Boloco’s is a popular Boston chain, and the response was amazing.