Using Textile for Rich Text Markup in Agent Responses

Posted on January 4, 2012 by Greg Meyer

Our latest Assistly release includes support for Textile, a lightweight markup language that allows Agents to preview and send HTML-formatted information back to customers without having to hand-code HTML in their responses.

How do I turn on Textile?

To enable Textile for Agent email responses, visit Admin > Channels > Email > Advanced Settings and enabling the option for “Allow Textile.”

Enable Textile in Your Email Responses

If you’re using the Q&A feature of your Support Center, you can enable Textile by visiting Admin > Channels > Support Center > Advanced Settings and enabling the option for “Allow Textile”.

Enable Textile Response in your Q and A Responses

How do I preview a Textile-formatted response before I send it?

How can I learn more about formatting my responses?

Check out our Knowledge Base Article on Using Textile to get more information and specific examples for formatting content in your responses. If you have additional questions, please contact us.

  • http://soleone.tumblr.com Soleone

    Love it! Thanks a lot! I would have maybe preferred Markdown as it’s easier to read/understand even for non-technical people because it’s closer to plain text. But Textile is already a big, big help!

  • http://stickermule.com/ stickermule

    Thanks, but a little sad you guys picked Textile over Markdown. Markdown is easier to read and it seems like all the other big names are supporting that (i.e. GitHub). 

  • http://rpmware.com Kyle West

    Why no love for markdown … and nada in support articles? http://support.assistly.com/customer/portal/questions/13054-markdown-support-for-articles-emails-and-questions

  • Kyle

    +1 for Markdown.

    Markdown is much better for for sprucing up plain text. Textile is more of an HTML replacement and so simultaneously does too much and too little, depending on its usage case.

  • http://twitter.com/outlandishjosh Josh Koenig

    It would also be great to have this as an input option for the Knowledge Base. Much easier to maintain than HTML

  • http://www.neteffects.com.au/ Caithrielle Sam

    Big thanks! I agree with everybody, markdown is much easier to recognize and use. :)