Desk.com Blog

Learn customer support strategies from our customers, partners, and expert bloggers.

Learn customer service from Downtown Abbey

What Downton Abbey taught me about customer service

Every Sunday night I’m torn: Desperate to watch the next episode of Downton Abbey, yet sad to move closer to the series finale. For non-watchers, the popular PBS drama focuses on a wealthy British household in the early 1900s. While events surrounding WWI, women’s suffrage, and British politics provide a juicy backdrop, the show’s focus is on the relationships between the well-to-do family — Lord and Lady Grantham, along with their three daughters — and the Abbey-load of servants that keeps their lives running smoothly.

Desk.com Business Insights chart

Nothing says “I love you” like new features

At Desk.com we love our customers. One of the ways we show it is by continually adding new features and functionality that makes it easier to provide awesome customer support. This month, we’re beefing up our Next Gen Agent integrations capabilities, giving you much more insight into your self-service experience, and making cosmetic changes to improve the user interface for our admins.

Six ways to make customers love your small business

Six ways to make customers love your small business

No company can succeed without loyal customers, but how do you make sure customers stay sweet on your business? Encouraging customer loyalty and enthusiasm isn’t easy, especially for a small business with limited resources and budget. The good news is that you don’t need a big company budget to give your customers hearts and flowers. Just follow this tips for engaging with customers and share the love:

New resolutions for your customer service interactions

3 ways to refresh customer service interactions in 2016

Evolving your business to meet the ever-changing wants and habits of your customers is critical to long-term success. Although it may be difficult to identify improvement areas and roll out new routines, these updates allow your business to grow with your customers. And who among us couldn’t use an update every now and then? Here are 3 ways to hit “refresh” on your customer service interactions in 2016.

How 1-800-Radiators & A/C uses Desk.com

Cool under pressure: How 1-800-Radiator & A/C uses Desk.com

Fast-growing businesses need to stay cool under pressure. So when 1-800 Radiator & A/C, the largest independent automotive parts distributor in the U.S., saw an opportunity to streamline customer service, the team took action. We talked to Mark Nason, Vice President of Operations, about how the automotive company uses Desk.com to crank out great customer service.

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