Learn customer support strategies from our customers, partners, and expert bloggers.

Prepare your team for a product launch.

How to prepare your team for a product launch

Small-business owners know a successful product launch is everything. A poor launch wastes countless resources and can destroy months — years, even — of planning. When we recently launched our new custom tents, we created a finite plan of how to go live. As a result, we learned a few things… things… Read more

Moving from a shared inbox to e-book

You don’t share your toothbrush. Why share an inbox?

Some things just aren’t made for sharing… Still, many small businesses start out by managing customer service via email and spreadsheets. One person (usually the founder) responds to customer inquires as they come in. But as the company grows, it’s hard for a shared inbox to keep up. It takes… Read more

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