Learn customer support strategies from our customers, partners, and expert bloggers.

Happy support staff, happy customers.

Happy support staff, happy customers

The recipe for remarkable and effective customer service is simple: The customer always comes first. But turning frowns upside down is just one half of the equation... Of equal importance is the happiness of your customer support staff. As a Senior Customer Hero at SpotHero, I’ve seen the benefits… Read more

Salesforce World Tour

Three customer service tips from around the globe

Every March, the team here at packs our bags and heads out on the Salesforce World Tour.  The past couple months have been exciting as we’ve talked to customers about how they’ve built awesome customer experiences to take their businesses to new heights. And they’ve been enlightening… Read more

Text messaging is changing the customer service game.

Change the customer service game with text messaging

"Out of the world's estimated 7 billion people, 6 billion have access to mobile phones. Far fewer — only 4.5 billion people — have access to working toilets." That powerful statistic from a U.N. World Water Day article on not only opened our eyes to a shocking crisis in global sanitation… Read more

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