Director, Integrations
Desk.com is a fast-paced startup inside Salesforce.com, which means you get the best of both worlds: small teams, fun projects, and fast execution backed by the vast resources of a $1.7 billion company. We have the cool vibe of a startup and the dependability of an established player. We are headquartered in San Francisco and have really cool offices south of Market. Hopefully you’re near us, but we have employees all over the world and we’re looking for the best talent no matter where you’re located.
The role of Director, Integrations will be responsible for driving the Desk.com production integrations. This includes working with the platform team to development a foundation for repeatable rapid integrations to other products. The role includes both performing the work individually and growing a team over time to focus on the integration initiatives. Core skills include Ruby on Rails, Restful API knowledge, deep understand of 3rd party APIs including auth and high availability communications. The individual needs to be a working manager who is highly motivated and a self-starter.
Responsibilities:
- Working closely with the architecture and production management team to create an integration framework in our platform
- Architect, build, test and refine new 3rd-party integrations on both the front and back-ends of our product to enable Desk.com to communicate with our partners
- Create and manage a team focused on integrations
- Be a team player in a flat-structured, highly collaborative environment
- Brainstorm and prototype new concepts and approaches fast. Turn prototypes into real things
Required Skills:
- Ability to self-manage and grow a team.
- Ambitious, driven, and talented individual who wants to work on significant, game-changing problems
- Able to design and write well-structured, easily maintainable, well-documented code that balances beauty and pragmatism
- Strong knowledge of Ruby on Rails and strength in all the Rails fundamentals
- Demonstrable track record building distributed, clustered, high-throughput applications that can really scale
- Background in building highly scalable applications designed for n+1 clustering with minimal downtime
- Demonstrable knowledge of Javascript and CSS (preferably leveraging jQuery)
- Solid SQL skills, preferable with MySQL
- Experience squeezing out milliseconds out of rails to make blazing applications
- Ability to create well-designed API’s – we’d love to hear about your favorites and why they are great
- Knowledge of search frameworks such as ElasticSearch
- Experience with user-centered interaction design
- Proficient in both Linux (production) and Mac OSX (development) environments preferred
- Familiarity with Amazon Web Services (EC2, S3, EBS, etc.) preferred
Desk.com is part of Salesforce.com, which has been recognized, for the third consecutive year in 2011, as one of FORTUNE's 100 best places to work.
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