Director of Network Operations
Desk.com is a fast-paced startup inside Salesforce.com, which means you get the best of both worlds: small teams, fun projects, and fast execution backed by the vast resources of a $1.7 billion company. We have the cool vibe of a startup and the dependability of an established player. We are headquartered in San Francisco and have really cool offices south of Market. Hopefully you’re near us, but we have employees all over the world and we’re looking for the best talent no matter where you’re located.
Desk.com is looking for a Director of Network Operations to join our family to help us deliver Customer Wow. We are seeking highly motivated individuals that are excited by working with the latest technologies and the best ways to deploy and maintain them. Our Director of Network Operations will be responsible for growing our team and environments to scale with Desk.com's massive growth. You'll work with the infrastructure team on designing, implementing, and maintaining our server infrastructure - the very core of our SaaS application.
We're looking for someone with a well versed skill set who is comfortable with networking technologies (TCP/IP, DNS, SMTP, FTP, etc.), server infrastructure and the underlying server configuration and also someone who has a desire to dig deeper into the application and ultimately figure out ways for us to be more scalable and efficient. You'll have already created and managed concrete projects based on Amazon Web Services EC2 clusters. You'll have demonstrated in your previous position to be familiar with Ubuntu, mysql, nginx, elastic search, rails, hbase, capistrano and more, including configuration, deployment and management tools.
What you’ll be doing:
- Manage and maintain Desk.com's production environments with an ever growing team of DevOps and DBA engineers
- Develop and expand infrastructure to process many millions of page views and transactions with fault-tolerance and predictability
- Tackle a wide variety of infrastructure and scalability problems throughout the stack – we all work on everything
- Monitor all systems and manage the team in an around the clock fashion to provide 100% uptime for our customers
- Work closely with development and other team members to recommend design and deliver the best solutions with a focus on reliability and scalability in a 24x365 environment
- Troubleshoot and maintain production and testing environments. Contribute to diagnosing and solving performance issues whenever the occur
- Continuously analyze and recommend new technologies and platforms to help Desk.com scale and provide maximum uptime
- Responsible for all production deployments working closely with engineering and quality assurance
- Communicate to our customers about any production activity including planned maintenance as well as any outages
- Write policy/procedure documentation for all aspects of network infrastructure and associated environments
- Maintain Desk.com's other environments used for development functional and performance testing
- Be a team player in a flat-structured, highly collaborative environment
- Make Desk.com a primary focus of your life
The ideal candidate:
- Ambitious, driven, and talented individual who wants to work on significant, game-changing problems
- Demonstrable track record designing and managing distributed, clustered, high-throughput ec2 cloud-based virtual environments that can really scale
- Intimate knowledge of and familiarity with Amazon Web Services (EC2, ELB, S3, EBS, etc.), including optimizing EBS volumes for I/O performance
- Background in building highly scalable applications designed for n+1 clustering with minimal downtime, ideally with experience in near realtime mysql replication across Amazon regions
- Experience running high volume transactional web services
- In-depth knowledge and experience with system administration, preferably with Ubuntu
- Experience with scripting and software development languages (shell, ruby, perl, python)
- Deep understanding of networking architecture and protocol technologies (DNS, VLANs, firewalls, routing, load balancing, TCP/IP, DNS, SMTP, FTP)
- Experience with creation and management of capistrano deployments
- Proficiency with tools for server/network performance analysis and health monitoring
- Knowledge and experience with Elastic Search, hbase, passenger is a plus
Desk.com is part of Salesforce.com, which has been recognized, for the third consecutive year in 2011, as one of FORTUNE's 100 best places to work.
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