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Desk.com is used by thousands of companies, from household names like Spotify and Yelp to the burrito shop down the street. See how some of the fastest growing companies are using Desk.com to deliver amazing customer service.

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Ticketleap customer support agents and account managers work seamlessly after they decided to integrate Desk.com and Salesforce. Customer history and support cases are a click away which helps Tickeleap provide the top notch support that keeps customers coming back and spreading the word to friends. Since they started using Desk.com the customer support team has increased the amount of cases they solve and decreased the amount of time they spend on customer calls.

“ Desk.com took customer interaction to a new level. ”
“ With everything that we do, Desk.com makes us better. ”
“ Desk.com helps us improve the quality of service we provide. ”
“ Desk.com has turned us into customer service superstars. ”
“ Now we get a lot more done with less effort. ”

Bonobos is an online men's clothing site that concentrates on better fit, better fabrics, and better styles in men's clothing and accessories. The company has been an Desk.com client since early beta. Before Desk.com, customer service was conducted through Gmail. It was catchas-catch-can; they would often print out emails and pass the hard copies around…that's when they discovered Desk.com

“ It was a revolution in our service and support culture. ”
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“ Our support staff is absolutely addicted to Desk.com. ”
“ An intuitive and powerful approach. ”
“ Desk.com gives us the flexibility to handle support our way. ”
“ This year we'll save $60,000 by using Desk.com. ”
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iHeartRadio is a company that streams 800+ radio stations online and through mobile apps; their support team helps customers daily with general queries, concerns, and app support. With Desk.com, iHeartRadio is able to deliver fast support that has been easy for their agents to adopt.

“ The cheese to our macaroni, constantly serving up the love! ”
“ Single biggest change in our organization that happened because of software. ”
“ It's a fantastic product. ”
“ Can't say enough good things about Desk.com ”

BrickHouse Security provides their customers with safety and security solutions and answers. When they were looking for a way to connect with their customers in new ways and remove the limitations of old software, they came to Desk.com. Find out how they chose Desk.com in this video.

“ It was a revolution in our service and support culture. ”
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“ Desk.com is streamlined and efficient, and the support team is great. ”
“ Desk.com is so good that I'm thinking of forwarding every single email in my inbox to it. ”
“ Desk.com not only looks fantastic, it works awesome too! ”
“ When Typekit found Desk.com - that was a great day. ”
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Since the first shop opened in 1997, Boloco has been pushing the boundaries of delicious burritos and from the start they've kept their customers at the center of everything they do. As they've grown so has their fan base -- and now with stores all over the East Coast, they've adopted Desk.com as the tool to provide their trademark customer support across to all of their customers, in all of their locations.

“ We're absolutely addicted to Desk.com. ”
“ It's the support product I always wanted and never knew existed ”
“ We went with Desk.com and never looked back! ”
“ Across the board, Desk has improved the way we communicate with our customers. ”

Hear how Desk.com sent Trip A Deal's online bookings through the roof with awesome customer support! Also hear how the Heroku platform gives online business Trip A Deal a fast start into new markets and the ability to scale up and down at will.

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“ Tried 'em all, Desk.com was hands-down the winner. ”
“ Desk.com had an instant impact on our business. ”
“ Desk.com helps DirecTV support customers on social media ”
“ We all love Desk.com here, and we love your support even more! ”
“ People don't want boilerplate monotone response, they want you to know their name and that you care. Desk.com really helps us maintain that philosophy. ” Christa Collins, Director Of Customer Care

In the early days of Squarespace, CEO Anthony Casalena answered all the support inquiries himself. His philosophy was-and continues to be-that the company's interactions with customers should offer world-class support in an atmosphere of personal connection and respect. Casalena answered every ticket himself, but eventually reached a breaking point as more and more customers were signing up to build a website using Squarespace.

Read The Squarespace Story Get Started Free
“ Our mission is high quality feedback. For customer support, we turned to Desk.com ”
“ Desk.com is head and shoulders above anything else. ”
“ Sets a great example for outstanding customer support. ”
“ Desk.com is a breath of fresh air in customer support. ”

Grooveshark is a popular, award winning free music streaming site. The company has been in business for about three years, but its rapid growth in the past year mandated help desk and support software that could be up and running quickly and enable Grooveshark to keep up with hundreds of email requests every day. Assistly stepped in at a crucial time to help them deliver the high tech, high touch support that is important to them.

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“ Everyone was really happy with Desk.com right from the start. ” Graham Murphy, VP, Community
“ Managing multiple email and Twitter support accounts would be much more complicated without Desk.com. ”
“ A company like ours, with the customer at the center of everything, Desk.com fit right in with our thinking ”
“ We love Desk - and most importantly, so do our customers. ”
“ Desk.com is a fantastic tool for helping us wow our customers. ”
“ Expectations for the customer service industry would skyrocket if the public knew how easy it is to respond and follow up in a timely manner with Desk.com ”

One Kings Lane is an online marketplace for the home that brings members exceptional value on a spectacular collection of top-brand, vintage and designer items. Before Desk.com, the company's customer care team created case management lists and relied on manual systems to manage customer issues. Now Desk.com processes customer support requests, and helps prioritize and assign them efficiently so that customer cases are resolved promptly and ensures that customers have the best experience possible with the One Kings Lane brand.

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“ It was a revolution in our service and support culture. ”
“ This year we'll save $60,000 by using Desk.com. ”
“ Set up was so easy! We were answering incoming emails within an hour. ”
“ Desk.com (intro heavenly pearly gate music) has changed how we do support in so many ways! ”

Rdio is all about social music discovery. With an Rdio subscription, you can listen to all the music you like, on your computer or smartphones. Like most businesses nowadays, it operates with a social component, and like a lot of progressive young companies, Rdio wanted to find an efficient and cost effective solution to manage customer support and their Twitter presence.

Read The Rdio Story Get Started Free
“ The Desk.com team has bent over backwards for us since the early days, building in features we need. It's rare to find a team that responsive. ” Eric Case, Product & Marketing Operations

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We're ready to help you help your customers. Friendly, knowledgable people are standing by. Contact us.

1-877-226-9212

Give Us A Call

We're ready to help you help your customers. Friendly, knowledgable people are standing by.

1-877-226-9212

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