Ticketleap customer support agents and account managers work seamlessly after they decided to integrate Desk.com and Salesforce. Customer history and support cases are a click away which helps Tickeleap provide the top notch support that keeps customers coming back and spreading the word to friends. Since they started using Desk.com the customer support team has increased the amount of cases they solve and decreased the amount of time they spend on customer calls.
Bonobos is an online men's clothing site that concentrates on better fit, better fabrics, and better styles in men's clothing and accessories. The company has been an Desk.com client since early beta. Before Desk.com, customer service was conducted through Gmail. It was catchas-catch-can; they would often print out emails and pass the hard copies around…that's when they discovered Desk.com
iHeartRadio is a company that streams 800+ radio stations online and through mobile apps; their support team helps customers daily with general queries, concerns, and app support. With Desk.com, iHeartRadio is able to deliver fast support that has been easy for their agents to adopt.
BrickHouse Security provides their customers with safety and security solutions and answers. When they were looking for a way to connect with their customers in new ways and remove the limitations of old software, they came to Desk.com. Find out how they chose Desk.com in this video.
Since the first shop opened in 1997, Boloco has been pushing the boundaries of delicious burritos and from the start they've kept their customers at the center of everything they do. As they've grown so has their fan base -- and now with stores all over the East Coast, they've adopted Desk.com as the tool to provide their trademark customer support across to all of their customers, in all of their locations.
Hear how Desk.com sent Trip A Deal's online bookings through the roof with awesome customer support! Also hear how the Heroku platform gives online business Trip A Deal a fast start into new markets and the ability to scale up and down at will.
In the early days of Squarespace, CEO Anthony Casalena answered all the support inquiries himself. His philosophy was-and continues to be-that the company's interactions with customers should offer world-class support in an atmosphere of personal connection and respect. Casalena answered every ticket himself, but eventually reached a breaking point as more and more customers were signing up to build a website using Squarespace.
Grooveshark is a popular, award winning free music streaming site. The company has been in business for about three years, but its rapid growth in the past year mandated help desk and support software that could be up and running quickly and enable Grooveshark to keep up with hundreds of email requests every day. Assistly stepped in at a crucial time to help them deliver the high tech, high touch support that is important to them.
One Kings Lane is an online marketplace for the home that brings members exceptional value on a spectacular collection of top-brand, vintage and designer items. Before Desk.com, the company's customer care team created case management lists and relied on manual systems to manage customer issues. Now Desk.com processes customer support requests, and helps prioritize and assign them efficiently so that customer cases are resolved promptly and ensures that customers have the best experience possible with the One Kings Lane brand.
Rdio is all about social music discovery. With an Rdio subscription, you can listen to all the music you like, on your computer or smartphones. Like most businesses nowadays, it operates with a social component, and like a lot of progressive young companies, Rdio wanted to find an efficient and cost effective solution to manage customer support and their Twitter presence.
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