Reward your team for delivering great service.

Encourage great customer service with Achievements - the powerful training and motivational feature that recognizes individual agents by awarding virtual "badges." Badges are visible accomplishments that reward agents for teamwork, professionalism, and doing the things that add up to customer-winning service.

Reward your team for delivering great service

Encourage great customer service with Achievements - the powerful training and motivational feature that recognizes individual agents by awarding virtual "badges." Badges are visible accomplishments that reward agents for teamwork, professionalism, and doing the things that add up to customer-winning service.


Badges

A badge for all seasons

Badges are fun and about results! With playful names like "Blast Off" and "Like A Boss," badges are fun to achieve - but beneath the surface they encourage specific behaviors that we know drive service and business results.

Some achievements, like "Ready Set Go," are easy to earn and quickly involve new agents. Others badges like "Support Ninja" are more challenging. And then there are playful competitive achievements like "Weekly Champion" that can be earned multiple times. As one Desk.com customer told us, "There can never be too many ways to get a pat on the back for doing great support."*

*Floris Dekker, Founder & Chief Product Officer, Gidsy


Level Up

"Weekly Champion" makes continuous improvement fun

Competition makes people better - especially when it is presented in a fun, smart way. The Weekly Champion is awarded to the top-performing agent each week. Engage your team in working together to make your customers the happiest customers on earth.


Easy Setup

Motivation at the flick of a switch

Turn on Achievements for your team with a simple on/off switch. It is as easy to setup as Desk.com itself.

It's easy to try. Your agents will start receiving badges-even retroactively. When an agent earns an Achievement they'll gets an immediate notification that appears on their screen but does not interrupt their workflow. Agents can check on their own stats to see which ones they've earned and which ones she they shoot for.


Up your game by helping your agents improve theirs

Desk.com Achievements are based on the idea of "workplace performance management" - a new way for companies to improve agent performance and boost employee engagement.

Customer service is rigorous and demanding. Combining work and play motivates agents to perform even better. Fun, achievement-based activities within their customer support app can provide a sense of accomplishment that helps agents find their work more rewarding. Game elements add interest and motivation. They encourage friendly competition, thus boosting employee retention. With Desk.com Achievements, frontline support staff can have a better training experience, gain additional purpose, and garner "bragging rights."