Reward your team for delivering great service
Encourage great customer service with Achievements - the powerful training and motivational feature that recognizes individual agents by awarding virtual "badges." Badges are visible accomplishments that reward agents for teamwork, professionalism, and doing the things that add up to customer-winning service.
A badge for all seasons
Badges are fun and about results! With playful names like "Blast Off" and "Like A Boss," badges are fun to achieve - but beneath the surface they encourage specific behaviors that we know drive service and business results.
"Weekly Champion" makes continuous improvement fun
Motivation at the flick of a switch
Turn on Achievements for your team with a simple on/off switch. It is as easy to setup as Desk.com itself.
Up your game by helping your agents improve theirs
Desk.com Achievements are based on the idea of "workplace performance management" - a new way for companies to improve agent performance and boost employee engagement.