Encourage great customer service with Achievements — the powerful training and motivational feature that recognizes individual agents by awarding virtual "badges." Badges are visible accomplishments that reward agents for teamwork, professionalism, and doing the things that add up to customer-winning service.
Badges are fun and about results! With playful names like "Blast Off" and "Like A Boss," badges are fun to achieve — but beneath the surface they encourage specific behaviors that we know drive service and business results.
Turn on Achievements for your team with a simple on/off switch. It is as easy to setup as Desk.com itself.
Desk.com Achievements are based on the idea of "workplace performance management" — a new way for companies to improve agent performance and boost employee engagement.
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