Desk.com Feature Tour

Apps

$29/mo. - Limited Time Offer
More Desk.com Features

Extend the power of Desk.com with Apps.

Integrate with a growing number of applications and platforms. Upgrade to premium chat with Olark or Snapengage. Turn cases into trackable bugs with JIRA. Extend your support team with agents for hire from Metaverse Mod Squad. And that's just for starters. You can also connect your corporate systems directly to Desk.com — giving employees one unified application to deliver awesomely responsive customer service.

  • Salesforce

    Sales and support teams can share a complete view of the customer with Desk.com for Salesforce.

  • Do

    Do.com allows you to create, organize, share and re-use projects and tasks and collaborate as a team towards project completion.

  • Mailchimp

    Add and unsubscribe email addresses from your MailChimp lists, with MailChimp for Desk.com.

  • Campfire

    With Campfire for Desk.com, teams are easily notified of your customers' urgent needs.

  • Twilio

    Twilio SMS for Desk.com allows support agents to stay on top of important issues in real time - from anywhere.

  • Flowdock

    Seamlessly collect all of your communications in one place with Flowdock for Desk.com

  • HipChat

    HipChat for Desk.com supercharges real-time collaboration.

  • PagerDuty

    PagerDuty for Desk.com immediately alerts your support team when systems go down.

  • GTalk

    With GTalk for Desk.com, send support notifications to your chat rooms.

  • Webhooks

    Post any message to any URL. Use Liquid to create dynamic content.

  • Jira

    Create and view JIRA tickets from Desk.com cases and view Desk.com linked cases in JIRA.

  • HipMob

    Support customers in your mobile app with in-app chat.

  • Userlike

    Support your customers with premium live chat.

  • Zapier

    Connect Desk.com to hundreds of SaaS applications.

  • Klaviyo

    Incorporate Desk.com information into custom e-mail marketing recipes.

  • Zenbox

    Access Desk.com case information by scrolling over email addresses anywhere on the web.

  • SnapEngage

    Support your customers with premium live chat.

  • LiveChat

    Support your customers with premium live chat.

  • Olark

    Support your customers with premium live chat.

  • Lexity

    Connect Desk.com to Shopify.

  • Cloudwork

    Connect Desk.com to the web apps you already use to run your business.

  • RightSignature

    Have Desk.com contacts quickly sign documents online in RightSignature.

  • NiceReply

    Customer satisfaction analytics for e-mail, live chat and helpdesk.

Integration URLs

Easily connect to public sites and back-end systems.

Integrate any website with Desk.com. Pass cases or customer information via URL to your web-based back-end order management, customer profile, or sales applications.

Desk API

Desk + You = Awesomer;

Integrate Desk.com customer service tools directly into your own apps.

Desk.com's APIs expose methods for showing customers, cases, channel interactions, and agents as well as methods for creating interactions. Our REST APIs allow you to retrieve cases for a particular customer, update a customer's information, and create new interactions, cases and customers.

Register Your App Desk API Documentation

Explore Other Desk Features

Universal Inbox

View and respond to customers all in one spot, using social and traditional channels.

Support Center

Give customers 24/7 access to answers and let your team edit the support pages on your web site.

Business Insights

Make decisions based on key metrics: where cases come from and how they are handled.

Achievements

Achievements recognizes your Agents' service and support by awarding virtual badges.

Give Us A Call

We're ready to help you help your customers. Friendly, knowledgable people are standing by. Contact us.

1-877-226-9212

Give Us A Call

We're ready to help you help your customers. Friendly, knowledgable people are standing by.

1-877-226-9212

Library

Take a deep dive into the world of Desk.com with white papers, videos and e-books.

Learn More