Get the answers you need, when you need them
Business insights give you an at-a-glance summary of key performance metrics across all of your support channels. See performance trends, identify and analyze outliers, and filter by channel.
Agent Performance Reports
See how awesome your agents are
Performance reports focus on actions, achievements, and work performed by agents and groups. See how different teams are doing, identify training opportunities, and constantly improve.
Get insights beyond support
Learn what problems your customers are running into and customize the reports you need to identify feature requests, product issues, and measure the impact of improvements.
Customize and Share
Find the information you need
Look at specific dates and channels, or see high-level trends. Tailor reports to focus on what’s important to you and easily share across the company.