Powerful Pre-Configured Reports
Built-in. Customizable. 4x Faster.
Desk.com Business Insights gives you an at-a-glance summary of all your key performance metrics, across all your support channels such as Cases Created from Twitter and Facebook, or Average Handle Times over email and phone. The intuitive user interface also allows you to easily compare week over week or month over month performance trends, identify and analyze outliers, and filter information by channel. All this built-in with no third party services required.
Desk.com's Business Insights has cut the amount of time it takes me to analyze my support process from a full day to only two hours!- Bill Thompson, Guru of Customer Happiness, Olark
Agents Performance Reports
Quickly see just how awesome your agents are
Agent performance reports are focused on the actions, achievements, and work performed by agents and groups. See how many cases agents opened, resolved, replied to, reassigned, or reopened - regardless of who the case was assigned to.
Customize and Share
Slice and dice information the way you want it
Easily customize reports to meet your company’s unique needs. Whether you’re narrowing down dates, looking at specific channels or curious about high-level trends each report can be tailored to focus in on what’s most important to you. You can quickly save favorites for instant access and share these with anyone in your company.