Summarize case activity handled by your agents
View, analyze, and gain insight from your customer service activity with 12 pre-populated reports, including an analytics dashboard. Track and measure data based on your support volume and agent performance.
Agents Performance Reports
Quickly see just how awesome your agents are
Agent performance reports are focused on the actions, achievements, and work performed by agents and groups. See how many cases agents opened, resolved, replied to, reassigned, or reopened - regardless of who the case was assigned to.
Labels & Macros Reports
Slice and dice information the way you want it
Report and track labeled cases at various states of a case cycle, understand inbound inquiries from your customers, and see at a glance what's happening in your support center all in one easy-to-read dashboard with point-and-click analysis.