Make better decisions based on actionable insights.

With advanced reporting you can easily track support team performance down to the individual agent. Analyze service metrics across every channel and quickly gain insights for improving satisfaction.

Pre-Configured Reports

Get the answers you need, when you need them

Business insights give you an at-a-glance summary of key performance metrics across all of your support channels. See performance trends, identify and analyze outliers, and filter by channel.

Pre-Configured Reports
Agent Performance Reports

Agent Performance Reports

See how awesome your agents are

Performance reports focus on actions, achievements, and work performed by agents and groups. See how different teams are doing, identify training opportunities, and constantly improve.

Product Trends

Get insights beyond support

Learn what problems your customers are running into and customize the reports you need to identify feature requests, product issues, and measure the impact of improvements.

Get insights beyond support

Customize and Share

Find the information you need

Look at specific dates and channels, or see high-level trends. Tailor reports to focus on what’s important to you and easily share across the company.

Customize and Share