Desk.com collects incoming and outgoing customer conversations and turns them into cases or "tickets" — neatly organized in your universal inbox. Spend your time taking care of customers, not sorting through multiple inboxes.
Filter cases any way you choose — directly in your universal inbox. See cases assigned just to you. See the cases that have not been resolved. Even see all the VIP customers that haven't gotten a response in more than two hours.
Desk.com tracks the status of every case so nothing gets lost. "Open" means somebody is working on it. "Pending" cases are awaiting a customer response. "Resolved" cases are considered complete and solved by an agent. And so on. This tried-and-true system is a foolproof way of tracking and measuring your customer service.
Create business rules to speed up and gain greater control of your customer support. Whether the rules are simple — like automatically assigning certain types of cases to a particular agent — or complex — like b'ccing your CEO on VIP cases — Desk.com makes it easy.
Business rules automate how Desk.com treats cases and moves them toward resolution. Use business rules to set a case's status, change who it's assigned to, alter its priority and much more.
We're ready to help you help your customers. Friendly, knowledgable people are standing by.1-877-226-9212