And traditional support channels too
Automatically turn customer emails into cases — each with an owner, priority, and status. A unique support email address lets your customers easily reach you.
Interact with customers in real time, directly from your website. Add a Desk.com chat window or easily integrate with partners like Olark, SnapEngage, or LiveChat.
Add discussion boards to your website to engage your community. Included out of the box, discussion boards let agents moderate posts or respond to threads directly from the universal inbox.