Every customer request, every channel. All in one place.

View and respond to every customer inquiry from Desk.com’s universal inbox. It’s as easy to use as your own email inbox — just smarter.

Email

Quickly respond to emails

Twitter

Send and receive tweets

Facebook

Respond to Facebook posts


Chat

Chat with customers on your website

Phone

Track incoming and outgoing calls

Discussions

Moderate community conversations



And traditional support channels too

Phone

Manage phone-based cases alongside email, social, and chat. Easily search to see if you are talking to an existing customer so you can respond faster and more accurately.

Chat

Interact with customers in real time, directly from your website. Add a Desk.com chat window or easily integrate with partners like Olark, SnapEngage, or LiveChat.

Discussion Boards

Add discussion boards to your website to engage your community. Included out of the box, discussion boards let agents moderate posts or respond to threads directly from the universal inbox.