Every customer request, any channel. All in one place.

View and respond to all customer questions and inquiries from one spot: Desk.com's universal inbox. It's as easy to use as your own email inbox — just smarter. No more switching windows and tools to manage customer service.


Quickly respond to incoming email via Desk.com's universal inbox.


Send and receive tweets directly from Desk.com.


Respond to Facebook wall posts and direct messages via the universal inbox.


Add live chat to your web site and engage customers via Desk.com.


Track all incoming and outgoing support calls from Desk.com.


Moderate community discussions on your website from Desk.com

Traditional support channels, in your inbox too!


The beauty of Desk.com is that you can manage phone-based cases alongside email, social and chat. Seeing everything at a glance keeps you organized and in control.

Turn any call into a case. For incoming calls, easily search to see if you are talking to an existing customer. Check their history to serve them better. Start new customer records on the spot.


Add live chat to your web site so customers can interact directly with your support agents on demand. Incoming chats appear in the universal inbox for rapid response.

Simply add a few lines of JavaScript to your website to create a convenient chat window for your customers. Choose from Desk.com's own chat system or one of our partners: Olark, Snapengage or Livechat.

Discussion Boards

Engage your community with discussion boards on your web site. The universal inbox allows agents to moderate and reply with authoritative answers.

Discussion boards are a feature included in the Desk.com support center. Agents can monitor the boards from the universal inbox. If they need to moderate or jump on a case it's easy to do.