Desk.com's Knowledge Base (KB) is the "library" the support team calls upon to research issues and provide timely and accurate responses. Keep the KB stocked with Agent wisdom and the best answers to common questions, cutting down on service requests.
Strength in Numbers
The Desk.com Knowledge Base capitalizes on Agent experience with customers, corporate content, and community problem-solving. Your support team uses the Knowledge Base to research problems and provide timely and accurate responses.
Open 24/7
Show portions of your Knowledge Base on the public help center so that customers can answer their own questions without contacting support—on their own timetable. Your team can easily create and update content to keep information current and reduce service load.
Formatted for All Channels
Desk.com helps you put commonly-asked questions into multiple tailored formats (FAQ, Twitter, email, and more). For example, use a full description from the Knowledge Base for email, or have it automatically formatted to 140 characters for a Twitter response.
