Desk.com Feature Tour | Mobile Customer Support: The Customer Service Mobile App

Mobile Support

Customer support at your fingertips.

With Desk.com Mobile you'll never lose touch with your customers. Whether you're on the road, down the street or just in the conference room — use your iPhone or Android to stay on top of customer issues, collaborate with your team, and track and reply to cases. It's that easy and it's always safe and secure.

Support "To Go"

You are everywhere.

Mobile support is a key part of Desk.com's "Never Let a Customer Fall Through the Cracks" philosophy. Use our mobile app to track, respond and even re-assign cases while you're on the move. Easily. Smartly. Quickly.

Use your iPhone, Android or BlackBerry (or any other modern smartphone with HTML5) to stay on top of customer issues, collaborate with your team, and track and reply to cases.

Support for a wide range of devices:

iPhone
Android
BlackBerry

iPad
Android Tablets

Available on the App Store

Airtight case management on the go.

Whole Company Support

Now everybody can have a role in support.

Desk.com mobile means that anybody — even employees who are not often at a desk — can participate in customer service. Give everyone in your company the ability to play a role in customer support.

Notifications

Real-time alerts as soon as a case is assigned.

Today's real-time world demands real-time responses. Quickly respond to support cases using the same familiar filters from your desktop client. For true speed, access your macro library from Desk.com mobile.

Pocket power

Desk.com mobile is fully featured.

Get the benefits of Desk.com optimized for a mobile experience. Quickly respond to support cases using the same familiar filters from your desktop client. You can even access the entire macro library without ever having to type long replies.

For Your Mobile Customers

Mobile Support Center.

More and more of your customers are mobile and they want support in the moment. Desk.com automatically knows when a customer is visiting your online support center from a mobile device and serves them your content in a mobile-friendly way.