Desk.com helps your company engage customers socially. View all of your support channels (Twitter, Facebook, phone, email, chat) in one easy-to-use desktop so that wherever your customer needs help, you can be there to respond from anywhere at any time.
Social (Facebook / Twitter)
In less than five clicks, you can easily connect your Facebook and Twitter accounts to the Desk.com Agent Desktop. Provide support from one unified inbox so you can start responding to customer service requests all from Desk.com.
Desk.com monitors your email accounts and automatically creates cases. By managing your email with Desk.com’s real-time Agent, you and your team can coordinate responses to ensure customers receive a single, consistent answer.
Chat
Set up a chat form so your customers can talk directly with your support Agents. Easily add and customize your chat button anywhere on your existing website so you provide real-time support to your customers.
Phone
Add your company phone number just like mailboxes and social network accounts. Turn any incoming or outgoing phone call into a case. Follow it through the system as efficiently and confidently as other customer queries.