Desk.com makes it easy to support customers all over the world. Use multilingual support to wow your customers in their native tongue. Business rules and filters route cases to the appropriate agents. Easily manage and track translations with our intelligent content management tool.
Route your customers directly to agents based on their fluency, so every customer gets the best possible service in the language of their choice.
Whether your customers reach out to you in Greek, Russian, Japanese or Polish — or via email, phone, chat, Twitter, or Facebook — you can give them language-specific responses with ease.
Let your customers see your help center in their language of choice.
Easily manage the translations of your FAQs, so your international visitors have the ability to search your content and solve their own problems in the language they prefer. With Desk.com, communicating with your multilingual customers is not a barrier, but an opportunity to further the relationship.
Give your agents a multilingual knowledge base stocked with all the translations they need.
We're ready to help you help your customers. Friendly, knowledgable people are standing by.1-877-226-9212