Desk.com Feature Tour | Multilingual Customer Support: Support Your Customers Globally

Multilingual Support

Support your customers in any language.

Desk.com makes it easy to support customers all over the world. Use multilingual support to wow your customers in their native tongue. Business rules and filters route cases to the appropriate agents. Easily manage and track translations with our intelligent content management tool.

English
Arabic
Chinese (Simplified)
Chinese (Traditional)
Czech
Danish
Dutch
English (Australia)
English (Canada)
English (Ireland)
English (New Zealand)
English (UK)
Filipino
Finnish
French (Canada)
French
Greek
German
Hebrew
Hindi
Hungarian
Indonesian
Italian
Japanese
Korean
Bahasa Melayu
Norsk
Polish
Portugues
Portugues (Brazil)
Russian
Spanish
Spanish (Mexico)
Swedish
Thai
Turkish

Multilingual Rules & Filters

Send each case to the right agent.

Route your customers directly to agents based on their fluency, so every customer gets the best possible service in the language of their choice.

Whether your customers reach out to you in Greek, Russian, Japanese or Polish — or via email, phone, chat, Twitter, or Facebook — you can give them language-specific responses with ease.

Support Center

Say "au revoir" to language barriers.

Let your customers see your help center in their language of choice.

Easily manage the translations of your FAQs, so your international visitors have the ability to search your content and solve their own problems in the language they prefer. With Desk.com, communicating with your multilingual customers is not a barrier, but an opportunity to further the relationship.

Up-To-Date

A green check mark means "good to go" - this translation is up to date.

Draft

A yellow sheet of paper is a translation in progress.

Outdated

A red exclamation point signals a translation that needs attention.

Missing

A grey circle means there is no translation yet.

Multilingual Knowledge

Build a global knowledge base.

Give your agents a multilingual knowledge base stocked with all the translations they need.

The Desk.com content manager makes it easy to build and publish your knowledge base in every language. Your Agents always have access to the best answer in the language of the customer. So no matter where your customers might be, you can make sure they get the best response in their native tongue.