Support your customers in any language.

Desk.com makes it easy to support customers all over the world. Use multilingual support to WOW your customers in their native tongue. Business rules and filters route cases to the appropriate agents. Easily manage and track translations with our intelligent content management tool.

  1. English
  2. Arabic
  3. Chinese (Simplified)
  4. Chinese (Traditional)
  5. Czech
  6. Danish
  7. Dutch
  8. English (Australia)
  9. English (Canada)
  10. English (Ireland)
  11. English (New Zealand)
  12. English (UK)
  13. Filipino
  14. Finnish
  15. French (Canada)
  16. French
  17. Greek
  18. German
  19. Hebrew
  20. Hindi
  21. Hungarian
  22. Indonesian
  23. Italian
  24. Japanese
  25. Korean
  26. Malay
  27. Norwegian
  28. Polish
  29. Portuguese
  30. Portuguese (Brazil)
  31. Russian
  32. Spanish
  33. Spanish (Mexico)
  34. Swedish
  35. Thai
  36. Turkish

Multilingual Rules & Filters

Send each case to the right agent

Route your customers directly to agents based on their fluency, so every customer gets the best possible service in the language of their choice.

Whether your customers reach out to you in Greek, Russian, Japanese or Polish — or via email, phone, chat, Twitter, or Facebook — you can give them language-specific responses with ease.


Support Center

Say "au revoir" to language barriers

Let your customers see your help center in their language of choice.

Easily manage the translations of your FAQs, so your international visitors have the ability to search your content and solve their own problems in the language they prefer. With Desk.com, communicating with your multilingual customers is not a barrier, but an opportunity to further the relationship.



Multilingual Knowledge

Build a global knowledge base

Give your agents a multilingual knowledge base stocked with all the translations they need.

The Desk.com content manager makes it easy to build and publish your knowledge base in every language. Your Agents always have access to the best answer in the language of the customer. So no matter where your customers might be, you can make sure they get the best response in their native tongue.