- Chinese (Simplified)
- Chinese (Traditional)
- English (Australia)
- English (Canada)
- English (Ireland)
- English (New Zealand)
- English (UK)
- French (Canada)
- Portuguese (Brazil)
- Spanish (Mexico)
Multilingual Rules & Filters
Send each case to the right agent
Route your customers directly to agents based on their fluency, so every customer gets the best possible service in the language of their choice.
Whether your customers reach out to you in Greek, Russian, Japanese or Polish — or via email, phone, chat, Twitter, or Facebook — you can give them language-specific responses with ease.
Say "au revoir" to language barriers
Let your customers see your help center in their language of choice.
Easily manage the translations of your FAQs, so your international visitors have the ability to search your content and solve their own problems in the language they prefer. With Desk.com, communicating with your multilingual customers is not a barrier, but an opportunity to further the relationship.
Build a global knowledge base
Give your agents a multilingual knowledge base stocked with all the translations they need.