The best kind of support is support that's not required at all. Seventy-two percent of customers prefer to answer their own questions, on their own schedule. Your customers can find accurate answers 24/7, so satisfaction goes up and ticket volume goes down.
Branding
Help your customer feel "at home" with a custom help center branded to match your website. Easily integrate it into your site so your customers can ask questions and tap into your Knowledge Base. Advanced users also have full access to HTML and CSS templates for your help desk.
Knowledge Base
Build a comprehensive Knowledge Base that your support team can use to research problems and provide timely and accurate responses. Build a library of Agent wisdom to answer frequent queries, cutting down on service requests.
Community Q&A
Create a platform for customers to help each other. Manage posts so customers can answer their own questions and post public questions and answers in the community support forum.
Contact Forms
Customers can contact your business directly from your website with Desk.com contact forms. Creating custom forms lets you extend your brand and listen to customers through other channels.