Desk.com Feature Tour | Customer Support Center: Help Your Customers Find Accurate Answers

Support Center

Give customers 24/7 access to answers.

The best kind of support is support that's not required at all. Seventy-two percent of customers prefer to answer their own questions, on their own schedule. By dropping a few lines of code into your website, you will have full control over FAQs and support forums on your site. No more running to IT for updates. Your customers can find accurate answers 24/7. Satisfaction goes up and ticket volume goes down.

Custom Branding

Reinforce your brand with a custom support center to match your website.

Get a support center up and running on your website in a heartbeat with our easy editor. Create your FAQs, choose your contact forms, pick your color scheme and send a few lines of code to your web team. Once your support center is live online, you'll have full control over content via Desk.com's content management tools

If you want a support center that looks and feels exactly like the rest of your website, use our advanced templates and customize them to your heart's desire. Desk.com gives you full design control with CSS and HTML.

Content Management

Never wait for IT again.

The support center draws all content from Desk.com's powerful content manager. It's as simple as using a word processor or blog editor. Your customer service team will be able to update your web site's support content without having to turn to your web designer.

Community Discussions

Add community discussions to your web site so customers can post public questions and answer each other — while your support team helps out.

Enthusiastic customers like to help each other by answering questions. Add Desk.com's built-in community discussion to your website and provide a forum for Q&A. All the questions and answers get routed through your universal inbox so that your support team can moderate and provide authoritative answers.

Expand your help center with these great additions.

Content Rating

Find out which support articles are truly helpful.

By allowing customers to rate your support content your team will always know which of your support articles are providing the most help — and which of then need the most help.

Contact Forms

Allow your customers to contact you directly.

When customers can't find their own answers on your web site — or when they just want to reach out to you — they'll be able to find you easily through a contact form. Add your own fields and styles. Inquiries will come directly into Desk.com as trackable cases.