Help Customers Help Themselves

Most customers want to find answers for themselves. It would be wrong to deny them that privilege. With Desk.com, it’s ridiculously easy to configure a kick-ass, self-service support site, with all the trimmings, with ZERO heavy-lifting. Go on - liberate the ones you love the most with out-of-the-box self-service support sites with Desk.com.

Custom Branding

Maintain Your Brand's Look and Feel

Reinforce your brand with a custom Support Center to match your website.

Get a Support Center up and running on your website in a heartbeat with our easy editor. Create your FAQs, choose your contact forms, pick your color scheme and send a few lines of code to your web team. Once your Support Center is live online, you'll have full control over content via Desk.com's content management tools

If you want a Support Center that looks and feels exactly like the rest of your website, use our advanced templates and customize them to your heart's desire. Desk.com gives you full design control with CSS and HTML.


Content Management

Never wait for IT again

The Support Center draws all content from Desk.com's powerful Content Manager. It's as simple as using a word processor or blog editor. Your customer service team will be able to update your website's support content without having to turn to your web designer.


Multi Brand Support

Unique sites for all your brands

Stop cramming multiple products all into one cluttered Support Center! Provide an even better self-service experience for your customer by designing separate Support Centers for your entire product line. Less confusion = happier customers.


Community Discussions

Open a Dialogue

Add community discussions to your website so customers can post public questions and answer each other — while your support team helps out.

Enthusiastic customers like to help each other by answering questions. Add Desk.com's built-in community discussion to your website and provide a forum for Q&A. All the questions and answers get routed through your universal inbox so that your support team can moderate and provide authoritative answers.


Expand your Support Center with these great additions

Content Rating

Find out which support articles are truly helpful.

By allowing customers to rate your support content your team will always know which of your support articles are providing the most help — and which of them need the most help.

Contact Form

Allow your customers to contact you directly.

When customers can't find their own answers on your website — or when they just want to reach out to you — they'll be able to find you easily through a contact form. Add your own fields and styles. Inquiries will come directly into Desk.com as trackable cases.