As small-medium businesses grow, many are constantly faced with problem of providing outstanding customer support efficiently with a limited budget. Fortunately, Desk.com allows small-medium businesses to provide world-class customer service using tools like the big players in their industry at a fraction of the price.
At Desk.com, we are committed to putting our product in the hands of every small-medium business customer support agent. That is why we provide two pricing plans that are straightforward and inexpensive. On the other hand, Zendesk is a little more complicated. They have constructed their pricing around the model of “the more you pay, the more you see.” Essentially what that means is that in order to see the full Zendesk product with all of their features, you need to pay a little extra. This pricing model might work well for serving different business sizes, however it becomes difficult for many customers with tighter budgets. Desk.com provides flexible and easy pricing plans suited perfectly for small-medium businesses. Take a look at the table below and review the pricing models from both companies:
|Scenario||Zendesk Pricing||Desk.com Pricing||Savings with Desk.com|
|3 dedicated support personnel||$490 – $1,190||$29||$461 – 1,161|
|An elite team of 50 customer support ninjas||$4,950+||$1,450||$3,500+|
Our goal at Desk.com is to make delivering great customer support simple and affordable for any organization. That’s why we offer two pricing plans: the Starter Plan and the Plus Plan.
The Desk.com Starter Plan provides you with an out of the box solution to get started with customer service. Get organized and start collaborating with your team to support your customers across any channel. The Desk.com Starter Plan includes up to three Agents for just $27 per year.
The Desk.com Plus Plan comes into play when you’re ready to take support to the next level. It gives growing companies the full Desk.com package to design customized branding, build sophisticated workflows and automate daily tasks. The new Desk.com Plus Plan pricing is $39 per agent per month, or $29 per agent per month if you pre-pay for the year.
The Plus Plan also introduces Flex Bundles, allowing customers to purchase monthly flex hours in advance at discounted rates, continuing the theme of “whole company support”. For customers that know that they’ll be using flex, this is another great way to lower costs and save.
Read why customers are choosing Desk.com over Zendesk →
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