ZENDESK PRICING
vs. Desk.com'S FREEMIUM

Desk.com vs. Zendesk

Compared to Zendesk's pricing, where you get nothing for free, Desk.com offers a freemium pricing where any sized company can start at no cost. With Desk.com, your first full-time Agent is always FREE, which includes everything you need to deliver the Customer WOW that everyone is talking about. And because we wanted to make it simple, Desk.com just has "one price": Additional full-time Agents are only $49 per month, and any employee can become a Flex (Part-Time) Agent for $1 per hour of use.

Zendesk is complicated: you have to carefully compare features to figure out which package you need. You don't even get access to a fully-featured version of the product until you're willing to pay $59 – $119 per Agent per month. And as you need more features, you're required to upgrade to more expensive packages which can really hurt your wallet. Say you have if you have 10 agents and you need to move from the $59 package to the $119 package: Your monthly bill would go up $500. Desk.com's pricing is straightforward, simple and honest. Every Desk.com account gets the core feature set, whether there is one Agent or 100 Agents. There's no catch—it's really all for free!

Scenario	Zendesk Pricing	Desk.com Pricing	Savings with Desk.com
One dedicated support person	$29	$0	$29
3 dedicated support personnel and 7 part-time personnel	$490 – $1,190	$108	$382 – 1,082
An elite team of 50 customer support ninjas	$4,950+	$2,450	$2,500+

Customer WOW is about being flexible and Desk.com's pricing is the ultimate in flexibility. There's no complicated plans and no commitment. Scale up and down based on your company's needs. Add or remove Full-Time and Agents whenever and as often as you like, and your invoice will be pro-rated to the day. Flex Agents pay only $1 per hour, making it possible for anyone in an organization to participate in reaching customers easily and affordably.

Read why customers are choosing Desk.com over Zendesk →