Desk.com Mobile is remote help desk at its best. Use your iPhone, Android or Blackberry (or any other modern smartphone with HTML5) to stay on top of customer issues, collaborate with your team, and track and reply to help desk support cases while you're on the road. It's that easy and it's always safe and secure. Quickly respond to customer cases using the same familiar filters from your desktop client. You can even access the entire macro library remotely without ever having to type long replies. Re-assign, change groups, change status, change priority for cases, and even modify customer information associated with cases. Post private notes and respond to cases that other Agents can see in real time. Direct links in emails can also be opened so you'll be on top of everything happening at your company.
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