Desk

11. Configure Your Remote Help Desk

Desk.com Mobile is remote help desk at its best. Use your iPhone, Android or Blackberry (or any other modern smartphone with HTML5) to stay on top of customer issues, collaborate with your team, and track and reply to help desk support cases while you're on the road. It's that easy and it's always safe and secure. Quickly respond to customer cases using the same familiar filters from your desktop client. You can even access the entire macro library remotely without ever having to type long replies. Re-assign, change groups, change status, change priority for cases, and even modify customer information associated with cases. Post private notes and respond to cases that other Agents can see in real time. Direct links in emails can also be opened so you'll be on top of everything happening at your company.

Key benefits of a remote help desk:

• Instantly access all of your customer information no matter where you are
• Stay on top of customer support issues
• Collaborate with your team
• Quickly respond to customer support cases
• Access the entire macro library without ever having to type long replies
• Re-assign, change groups, change status, change priority for cases
• Modify customer information associated with cases
• Post private notes and respond to cases in real time
• Able to access direct links in emails
• Lower "handle time" for each interaction
• Automatically know when a customer is visiting your online support center
• Receive real-time alerts as soon as a case is assigned
• Support for iPhone, Android, Blackberry, iPad, Android Tablets, Window Phone devices