The best kind of customer support is support that’s not required at all. Seventy two percent of customers prefer finding their own answers, so satisfaction goes up and ticket volume goes down. Desk.com is the next-generation of the traditional help desk software. Every account comes pre-loaded with a web-based Support Center for customers. Desk.com’s help desk software is a collaborative service where the wisdom of customers and employees is collected and leveraged to present the best answers and make them visible to all. Useful answers are added easily and quickly to the Knowledge Base, and community members are also able to provide content. This collaborative effort builds on the Knowledge Base pulls from the expertise of the community and brand evangelists, and ensures that the best answers are available to anyone, 24/7, so satisfaction goes up and ticket volume goes down.
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