Desk

6. Brand Your Help Desk Support Center

The best kind of customer support is support that’s not required at all. Seventy two percent of customers prefer finding their own answers, so satisfaction goes up and ticket volume goes down. Desk.com is the next-generation of the traditional help desk software. Every account comes pre-loaded with a web-based Support Center for customers. Desk.com’s help desk software is a collaborative service where the wisdom of customers and employees is collected and leveraged to present the best answers and make them visible to all. Useful answers are added easily and quickly to the Knowledge Base, and community members are also able to provide content. This collaborative effort builds on the Knowledge Base pulls from the expertise of the community and brand evangelists, and ensures that the best answers are available to anyone, 24/7, so satisfaction goes up and ticket volume goes down.

Key benefits of help desk support:

• Let your customer feel "at home" with a custom, out-of-the-box help center branded to match your website
• Easily integrate your help center it into your site so your customers can ask questions and tap into your Knowledge Base
• Build a comprehensive Knowledge Base that your support team can use to research problems and provide timely and accurate responses
• Build a library of Agent wisdom to answer frequent queries, cutting down on customer service requests
• Create a platform so customers can post public questions and answers in the community support forum
• Create custom forms lets you extend your brand and listen to customers through other customer support channels
• Integration with Get Satisfaction means a single search for the Knowledge Base and community
• Automate and accelerate customer service inquiries
• Let no customer fall through the cracks
• Prioritize and assign all customer support requests
• Turn customer service into Customer WOW