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The Desk.com library is where customer-driven companies stay up to date with tools, trends and resources. Pick up fantastic tips and strategies for engaging and wowing your customers — and how to get the most out of Desk.com.
Free Ebooks and Guides
Evolving From a Shared Email Inbox to a Social Help Desk
This guide breaks the research down and makes it easy to find the right customer solution that's right for your business.
Learn How to Build a Customer Service Dream Team
In this guide, you'll learn how to address the challenges of a disengaged workforce by baking a long-term, customer-centric company culture into everything you do.
The Ultimate "How To" Twitter Guide
From Twitter etiquette to techniques to increase your following, we've covered it all in this helpful Twitter guide for business. Make sure to read this before you start using Twitter for your business.
How to Dominate Twitter for Customer Service
Is it really possible to serve customers in 140 characters or less? Yes. Smart companies are dominating their markets by dominating Twitter. This e-book will give you all the info you need to be one of them.
The Community Manager's Guide to Social Support
Learn how to use social media for customer engagement and crisis management and more in this free guide.
8 Tips for Using Social Customer Service
In today's business world, one item is inevitable that all organizations will most likely face: dealing with unhappy customers on social media. The real test is how organizations handle these particular situations.
Choosing the Perfect Customer Support App
Whether you're a growing company and need to find a more sophisticated system or you're just starting out and want to learn about customer support apps, this ebook will serve as your essential guide for picking the perfect app.
Why Your Small Business Needs to Be Strategic About Social Media Use
Having a social strategy is key and it gives you the opportunity to get ahead of your competitors as long as you have a thoughtful and strategic social media plan for marketing and beyond.
Cheat Sheet: The Social Help Desk
Get the low-down on what key features make a Social Help Desk and why your business needs to upgrade today.
The 7 Pillars For Providing Exceptional Customer Service For Ecommerce
This ebook was written to help small and medium ecommerce companies fully tap the power of awesome customer service.
Customer Whitepapers
DealerFire
DealerFire wanted to find an efficient and cost effective solution to manage customer support and their Twitter presence.
ticketleap
Desk.com integrated with SalesCloud streamlined TicketLeap's service agents' workflow and helped them improve their overall customer experience.
Getting Started Guides
Getting Started with Desk.com
The essential first steps so your team can work efficiently and productively in the system.
Case Management: Getting Started with Customer Support
Learn the tools to get your agents collaborating so no cases fall through the cracks.
The Support Center: Where Customers can help themselves
Give customers 24/7 access to your very own knowledge base.
Videos: Getting started with Desk.com
Open, Update, and Close Cases
Learn the basics of using Desk.com to manage and resolve cases.
Setting Up Channels on Desk.com
Add email, Twitter and Facebook to your Desk.com dashboard in just a few clicks.
How to Create Users and Groups
Add as many people as you need to collaborate on customer cases.
New Feature: Multilingual Support
Support your customers in the language they choose. Uno, dos, tres… learn how
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