Reduce one-to-one case volume and resolution time by featuring Get Satisfaction community topics inside your Desk.com Help Center.
Today, customers want to participate in a community built around your company and your products. They want to give you feedback, talk to other customers about your products, and help guide your growth. The integration of Get Satisfaction + Desk.com gives you a platform to partner with your customer and turn these ideas into action.
With a few simple clicks, add your Get Satisfaction community to your Desk.com customer Help Center. Customers can go to one place for all their support needs and can search once with double the results—self serving quickly and easily in one screen—and lowering the cost of support even at higher volumes. Get Satisfaction + Desk.com is the combination of two valuable customer support resources in one location. Now, at no extra charge, you have two valuable customer support resources in one location.
Your Desk.com customer Help Center can now benefit from the power of Get Satisfaction customer-driven communities. Now, in addition to customers being able to submit a question or email a service rep, they may participate in your Get Satisfaction community and extend the customer-company conversation. Customers have 24/7 access to trusted peer opinions, advice, and information—increasing self service and reducing support load.
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