Desk

Reduce one-to-one case volume and resolution time by featuring Get Satisfaction community topics inside your Desk.com Help Center.

Two valuable Customer Support resources in one location

Today, customers want to participate in a community built around your company and your products. They want to give you feedback, talk to other customers about your products, and help guide your growth. The integration of Get Satisfaction + Desk.com gives you a platform to partner with your customer and turn these ideas into action.

With a few simple clicks, add your Get Satisfaction community to your Desk.com customer Help Center. Customers can go to one place for all their support needs and can search once with double the results—self serving quickly and easily in one screen—and lowering the cost of support even at higher volumes. Get Satisfaction + Desk.com is the combination of two valuable customer support resources in one location. Now, at no extra charge, you have two valuable customer support resources in one location.

More Than Just Support

Your Desk.com customer Help Center can now benefit from the power of Get Satisfaction customer-driven communities. Now, in addition to customers being able to submit a question or email a service rep, they may participate in your Get Satisfaction community and extend the customer-company conversation. Customers have 24/7 access to trusted peer opinions, advice, and information—increasing self service and reducing support load.

Integration Benefits

• Twice the opportunity to serve customers — by self-service and community.
• One search bar covers both your Desk.com knowledge base and your Get Satisfaction customer community.
• Reduce one-to-one support — even at higher volumes.
• Give customers self-service and brand engagement — 24/7.
• Give credibility and attention to powerful brand advocates.
• Provide an all-in-one support experience in a customizable Help Center.