An Outsourced Customer Support Team That Understands the 21st Century Customer
While customer interactions of yesteryear were one-on-one affairs, today’s customers can share experiences on websites, blogs, and social networking sites. They can sing your praises from the digital rooftops or incite a virtual mob. You need an outsourced customer support team that is professional, smart, and savvy enough to handle the 21st century customer. Enter Metaverse Mod Squad.
They Do That
From its 24/7 operation center in Sacramento, California, office in Brooklyn, New York, and with its remote teams of agents, Metaverse Mod Squad manages customer relationships via ticket, email, live chat, and telephone.
The company also engages in brand conversations on social networking sites like Twitter and Facebook, reporting issues, trends, and metrics, and escalating critical issues to stakeholders. Metaverse Mod Squad provides foreign language support and localization as well.
Integration Benefits
- Adds a team of agents for engaging customers with Desk.com in traditional support channels and social media
- Engagement specialists work either as your fully outsourced team or supplemental to your internal representatives
- Agents are professional, smart, and savvy, available 24/7 from the company's Sacramento operations center or remote
- Allows a holistic approach to Metaverse's other digital services, including community managers, forum and chat moderators, and social media managers
- Provides foreign language and localized support around the world
“Today’s customers are demanding increasingly fast and complete responses on a variety of channels, from email to phone to social networks. Desk.com and Metaverse are not just companies that have figured out the new landscape – they were created for it."
Amy Pritchard,
CEO, Metaverse Mod Squad