Desk

Olark’s Live Chat lets you talk to the visitors on your website so they can get the answers they need accurately and in real time.

Live chat engages customers in real time.

When people come to your website, who will answer their questions? Who will listen to their comments and suggestions?

Olark makes it crazy-easy to add some JavaScript to your site. Right away, you are able to see exactly who is on your site, what they are doing, and if they want to talk you are just a click away—service in real time.

Want to ask your visitors something? Just send them a message and see if they want to chat. And of course it integrates perfectly with Desk.com, so you can make sure everyone is getting the answers they need and nobody is falling through the cracks.

Olark offers great benefits:

• It’s the easiest and most personal way for visitors to reach out and ask you questions.
• Works with your favorite instant message client: iChat, Google Talk, Pidgin, and many others
• Olark works on mobile phones, too!
• You can interact with customers in real time. Reach out and chat with just one click.
• Olark conversations get records as Desk.com cases. Enhance the Desk.com support experience with a premium live chat product—robust and feature rich.
• Powerful reporting gives you new insights about your website.

… but most importantly:

• You can finally understand your customers and make it easy for them to do business with you!

Olark + Desk

Olark is a premium live chat system that can be used in lieu of Desk.com’s live chat when you need premium live chat features and rich reporting on your website visitors. Record Olark conversations as Desk.com cases so your support team is always up to date on conversations you’ve had with your customers.