Desk

Connect, convert and create new friends on your very own website using SnapEngage with Desk.com and create customer WOW!

Awesomeness enabled!

At SnapEngage we are humanizing the web a little bit more each and every day by providing you the tools to create awesome. Now your website visitors can easily engage with a real live human being just as if they walked into your place of business whether they are on the web or visiting you on their mobile phone.

SnapEngage and Desk sitting in a tree.

As with any great team in history it seems as if they were made for each other right from the start. Setting up SnapEngage on your website is simple to start and infinitely configurable to create exactly the experience you want. All your agents’ chats will be automatically assigned to them as a case thanks to the handy agent mapping feature. You can reach out directly to your customers using proactive chat and be notified directly in your IM, Skype or mobile device when they have questions. You may not be available to chat with the visitors all the time and that’s OK. Visitors can always send you a message using SnapEngage that will automatically generate a case for your team to follow up with in Desk.com.

What can SnapEngage do for you?

• Make customers swoon
• Screen Share with visitors in seconds
• Respond no matter where: Instant Messenger, Skype, or mobile
• Connect on the phone via Call Me
• Customize your chat form
• In-depth reporting and stats

You have an amazing team deployed at the front line ready and eager to help your customers at a moment’s notice. These brave individuals are creating customer experiences day in and day out. Using SnapEngage your team will have so many tools at their disposal awesomeness is virtually guaranteed. Whether it is helping a customer find exactly what they are looking for using co-browsing, taking a snapshot of a reported bug, or even connecting directly on the phone, we have you covered, just bring the awesome!