Priced just right for growing companies

Instantly deliver outstanding customer support, regardless of your size, industry, or budget. Start your free trial on the popular Plus Plan with all the tools you need to deliver fast, awesome service.

Starter

$3

per month
billed annually

Get started with the basics for customer service with up to 3 agents.

Features include:

Multi-Channel Support

1 Email Inbox

1 Twitter Account

1 Facebook Account

Phone Support

Desk.com Support

Community Only

Standard

$30

per month per agent
billed annually

Complete customer support for fast-growing teams.


$35 month-to-month

All of the features of the Starter plan, plus:

Multi-Channel Support

Unlimited Email Inboxes

Unlimited Twitter Accounts

Unlimted Facebook Accounts

Chat

Q&A

Desk.com Support

12 x 5 Email Support

8 x 5 Phone Support

Self Service Portal

Branded Domain Name

Customization

Custom Fields

Email Templates

Support Center Templates

API Integration

Reporting

6 Month Data Lookback

Most Popular

Plus

$50

per month per agent
billed annually

Advanced capabilities with everything you need to deliver awesome support.

$65 month-to-month

All the features of the Standard plan, plus:

Flexible Pricing

Unlimited Part Time (Flex) Agents

Flex Hours

Flex Hour Bundles

Desk.com Support

24 x 5 Email Support

12 x 5 Phone Support

Self Service Portal

50+ Languages

Multi-Brand Support

Reporting

Lifetime Historical Analytics

Data Segmentation

Security

IP Address Whitelisting

Branded Domain SSL Hosting

Extras

Annual Invoicing

Beta Program Access

Sandbox Environment

service cloud logo

Enterprise

$135

per month per agent
billed annually

Deep customization for comprehensive support.


Leverage complete salesforce.com CRM and customization capabilities:

Multi-Channel Support

Web and Email Case Capture

CTI Integration

Outlook Email and Google Apps Integration

Reporting

Enterprise Analytics

Customizable Dashboards and Reports

Customization

Agent Console

API Integration

Visual Workflow

Call Scripting

App Development

Fields and Page Layouts

Contract Management

Visual SLA Timeline

Service Entitlements

Extras

Sandbox environment

Offline access

Common Questions

How does the free trial work?

Our free trial includes all of the features of Desk.com’s Plus Plan for a maximum of 14 days so you can test it out to see how it will work for you. At any time during your trial, you are welcome to purchase or downgrade your plan to Standard or Starter. Remember to select a plan and make a payment before your trial expires.

Is there a difference between Desk.com and Service Cloud?

Yes, Desk.com is the all-in-one customer support app designed to meet the challenges faced by fast-growing companies. As small businesses grow and mature, customer service needs evolve to require more extensive customization and enterprise-level analytics, which Service Cloud delivers. Even better, when your small business is ready to graduate and move into these additional customer service needs, the migration path between Desk.com and Service Cloud is effortless.

How do I switch between plans?

Switching between plans is easy and you can upgrade at any time. Keep in mind, though, that downgrading will mean losing certain features, and you will have to disable those features before the downgrade can be processed with our team. Also, if you’ve prepaid, we can’t refund to credit payment to your account.

Which plan is right for me?

Great question! The Plus Plan has everything you need to provide fast, awesome customer service including enhanced reporting capabilities, easy multi-brand help centers for your many customers, and flex agent hours for your part-time users. The Standard Plan is a complete, out-of-the-box solution that includes the crucial customer support features and productivity tools that fast-growing companies need. The Starter Plan is perfect for companies that want the basics for customer support, and need to get started right away.

How do I switch from Desk to Service Cloud? Can I switch back?

Let us know if this is something that you’re considering so we can help! These are two great products and we want to help you find the one that’s right for you. Please contact us at sales@desk.com.

Is it easy to add or subtract agents?

With the Standard or Plus Plan, it’s easy to add or remove agents whenever you like. However, we encourage you to keep your agents until your subscription renewal date, as we will be unable to credit you for any full time Agents you remove mid-cycle. With the Starter Plan, you are limited to a maximum of 3 agents.

Do you offer any special programs for nonprofits?

We believe in giving back, so we have a special program for nonprofits and educational institutions. Please contact us at sales@desk.com.

What are my payment options?

We accept Visa, MasterCard and American Express and you can choose to pay on a monthly or annual basis (pre paid) through our online payment system. If you are on our Plus Plan, we may be able to offer you annual invoicing upon request.

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Flex Agents

Add as many Flex (Part-Time) Agents as you like. No expensive licenses — only $1.75 per hour on the Plus plan. No monthly commitments — simply pay as you go, or use our bundles and save even more.