Priced just right for growing companies

Instantly deliver outstanding customer support, regardless of your size, industry, or budget. Start your free trial on the popular Plus Plan with all the tools you need to deliver fast, awesome service.

Standard

$30

per month per agent
billed annually

Complete customer support for fast-growing teams.


$35 month-to-month

Multi-Channel Support

Unlimited Web Cases and Email Accounts
Unlimited Twitter Accounts
Unlimted Facebook Accounts
Phone
Chat
Q&A

Desk.com Help

Phone Support 8 x 5
Email Support 12 x 5
Community Support
Knowledge Base Access

Productivity Tools

Unlimited Channel-Intelligent Macros
Personalized Agent Console
Desk.com Mobile App
Complete Case Management
More
[?]

Self-Service Portal

Mobile-optimized Templates
[?]
User-friendly Knowledge Base
[?]

Branded Domain Name

Customization

Automatic Business Rules
Custom Fields
Email Templates
[?]

API Integration

Business Insights

6 Month Data Lookback
Out-of-the-box Standard reports

Most Popular

Plus

$50

per month per agent
billed annually

Advanced capabilities with everything you need to deliver awesome support.

$65 month-to-month

Includes Standard features for Multi-Channel Support, Productivity Tools, and Customization, PLUS:

Flex Agent Pricing

Unlimited Flex Agents
[?]
Flex Hours
[?]
Flex Hour Bundles
[?]

More Desk.com Help

Phone Support 12 x 5
Email Support 24 x 5
Community Support
Knowledge Base Access

Advanced Self-Service Portal

Multi-brand Capabilities
50+ Languages
Mobile-optimized Templates
[?]
User-friendly Knowledge Base
[?]
Branded Domain Name

Enhanced Business Insights

Segmentation Reports
Agent Performance Dashboards
Filter Reports by Channel
Lifetime Historical Analysis

Extra Security

IP Address Whitelisting
Branded Domain SSL Hosting

Bonus Benefits

Annual Invoicing
Exclusive Beta Program Access
Sandbox Environment
service cloud logo

Enterprise

$135

per month per agent
billed annually

Deep customization for comprehensive support.

Multi-Channel Support

Web and Email Case Capture
CTI Integration
AppExchange Integrations

Reporting

Enterprise Analytics
Customizable Dashboards and Reports

Customization

Agent Console
API Integration
Visual Workflow
Call Scripting

Contract Management

Visual SLA Timeline
Service Entitlements

Extras

Custom App Development
Sandbox environment
Offline access

Common Questions

How does the free trial work?

Our free trial includes all of the features of Desk.com’s Plus Plan for a maximum of 14 days so you can test it out to see how it will work for you. At any time during your trial, you are welcome to purchase or downgrade your plan to Standard or Starter. Remember to select a plan and make a payment before your trial expires.

Is there a difference between Desk.com and Service Cloud?

Yes, Desk.com is the all-in-one customer support app designed to meet the challenges faced by fast-growing companies. As small businesses grow and mature, customer service needs evolve to require more extensive customization and enterprise-level analytics, which Service Cloud delivers. Even better, when your small business is ready to graduate and move into these additional customer service needs, the migration path between Desk.com and Service Cloud is effortless.

How do I switch between plans?

Switching between plans is easy and you can upgrade at any time. Keep in mind, though, that downgrading will mean losing certain features, and you will have to disable those features before the downgrade can be processed with our team. Also, if you’ve prepaid, we can’t refund to credit payment to your account.

Which plan is right for me?

Great question! The Plus Plan has everything you need to provide fast, awesome customer service including enhanced reporting capabilities, easy multi-brand help centers for your many customers, and flex agent hours for your part-time users. The Standard Plan is a complete, out-of-the-box solution that includes the crucial customer support features and productivity tools that fast-growing companies need. The Starter Plan is perfect for companies that want the basics for customer support, and need to get started right away.

How do I switch from Desk to Service Cloud? Can I switch back?

Let us know if this is something that you’re considering so we can help! These are two great products and we want to help you find the one that’s right for you. Please contact us at sales@desk.com.

Is it easy to add or subtract agents?

With the Standard or Plus Plan, it’s easy to add or remove agents whenever you like. However, we encourage you to keep your agents until your subscription renewal date, as we will be unable to credit you for any full time Agents you remove mid-cycle. With the Starter Plan, you are limited to a maximum of 3 agents.

Do you offer any special programs for nonprofits?

We believe in giving back, so we have a special program for nonprofits and educational institutions. Please contact us at sales@desk.com.

What are my payment options?

We accept Visa, MasterCard and American Express and you can choose to pay on a monthly or annual basis (pre paid) through our online payment system. If you are on our Plus Plan, we may be able to offer you annual invoicing upon request.

Sign-up Today For Free


Flex Agents

Add as many Flex (Part-Time) Agents as you like. No expensive licenses — only $1.75 per hour on the Plus plan. No monthly commitments — simply pay as you go, or use our bundles and save even more.