Everything you need to take support to the next level
*Per agent, billed annually.
- How does the free trial work?
- Our free trial includes all of the features of Desk.com’s Pro Plan for a maximum of 14 days so you can test it out to see how it will work for you. At any time during your trial, you are welcome to purchase or downgrade your plan to Standard or Starter. Remember to select a plan and make a payment before your trial expires.
- Is there a difference between Desk.com and Service Cloud?
- Yes, Desk.com is the all-in-one customer support app designed to meet the challenges faced by fast-growing companies. As small businesses grow and mature, customer service needs evolve to require more extensive customization and enterprise-level analytics, which Service Cloud delivers. Even better, when your small business is ready to graduate and move into these additional customer service needs, the migration path between Desk.com and Service Cloud is effortless.
- How do I switch between plans?
- Switching between plans is easy and you can upgrade at any time. Keep in mind, though, that downgrading will mean losing certain features, and you will have to disable those features before the downgrade can be processed with our team. Also, if you’ve prepaid, we can’t refund to credit payment to your account.
- Which plan is right for me?
- Great question! The Pro Plan has everything you need to provide fast, awesome customer service including enhanced reporting capabilities, easy multi-brand help centers for your many customers, and flex agent hours for your part-time users. The Standard Plan is a complete, out-of-the-box solution that includes the crucial customer support features and productivity tools that fast-growing companies need. The Starter Plan is perfect for companies that want the basics for customer support, and need to get started right away.
- How do I switch from Desk to Service Cloud? Can I switch back?
- Let us know if this is something that you’re considering so we can help! These are two great products and we want to help you find the one that’s right for you. Please contact us at email@example.com.
- Is it easy to add or subtract agents?
- With the Standard or Pro Plan, it’s easy to add or remove agents whenever you like. However, we encourage you to keep your agents until your subscription renewal date, as we will be unable to credit you for any full time Agents you remove mid-cycle. With the Starter Plan, you are limited to a maximum of 3 agents.
- Do you offer any special programs for nonprofits?
- We believe in giving back, so we have a special program for nonprofits and educational institutions. Please contact us at firstname.lastname@example.org.
- What are my payment options?
- We accept Visa, MasterCard and American Express and you can choose to pay on a monthly or annual basis (pre paid) through our online payment system. If you are on our Pro Plan, we may be able to offer you annual invoicing upon request.