-
$0Your first Full-Time Agent is always free. Experience all features & benefits of Desk.com with no commitments.
-
$1Per hour for every additional Flex (Part-Time) Agent Add optional Flex Agents by the hour as you need them.
-
$49Per month for every additional Full-Time Agent Add additional Full-Time Agents with unlimited usage.
- 30-day unlimited free trial
- Great customer service
- Easy to set up and use
What's Included
Service Channels
Every account comes with 2 email boxes, 2 twitter accounts, 2 Facebook pages, Live Chat, and Phone. You can add additional channels for just $29 each per month.
Business Insights
All accounts include our free Business Insights. This Reporting feature is available to Admins and allows you to measure and improve your support activity.
Desk.com Mobile
Desk.com Mobile brings our Agent experience to your Apple iPhone or Android phone (and other smartphones that use an HTML5 browser). Every user, Full-Time Agents or Flex (part-time), may use Desk.com Mobile to respond to customers.
Agent and Admin Panels
Every Desk.com user has full access to the Agent Desktop where they can view and process support requests from all channels. Admins have access to Admin Panel where they can configure Desk.com for you and your Agents.
Premium Support
All accounts include free support from Desk.com's Help Center, Twitter, and Facebook. Paid accounts automatically upgrade to our standard email support at no additional charge ($29 per month value). Phone support is available for $99 per month and we can customize plans to meet your needs.
Help Center
Your Desk.com account comes with an out-the-box Help Center, where your customers can join a community and find answers to their questions 24x7 with searchable articles and community discussions. Your Desk.com accounts includes 50,000 Help Center "pageviews" per month at no charge.
World-Class Security
Everything you do on Desk.com is protected by industry standard SSL encryption. You can even extend that encryption to your Help Center running on your own domain for an additional $69 per month.
Branding
Simple customizations of your Help Center are easy (including adding it to your own domain) at no charge. Or upgrade to Advanced Templates for $29 per month. Fully customize your emails with Email Reply Templates for only $19 per month.
Get Started Free
"Now we get a lot more done with less effort."
"With everything that we do, Desk.com makes us better."
"We're finally able to support our customers confidently."
Desk.com helps DirecTV support customers on social media
Want to Know More?
Free Out the Door!
Get started with Desk.com absolutely free. Desk.com provides one Full-Time Agent "seat" at no cost to you, which includes everything you need to deliver Customer Wow via Email, Phone, Live Chat, Twitter, and Facebook—plus everything you need to deliver support on your own web site with an out-of-the-box Help Center and Knowledge Base. There is no catch. This is the full Desk.com, not a demo or "lite" version—a $588/year value. It's really all for free.
Add Agents As Needed—We're Flexible
Adding Agents is ridiculously easy. As your business grows, you can add Full-Time Agents for just $49 per Agent per month, and you can add as many Flex (Part-Time) Agents as you like and pay only $1 per hour of use. Scale up and down painlessly. With Desk.com, you decide exactly the services you need, and pay only for what you use.
Need Even More Desk.com? "A la Carte" Options Abound.
Customer Wow is about being flexible and exceeding customer expectations—so we make it easy to get all the Desk.com options you need, when you need them. Connect to customers by adding extra email, Twitter, or Facebook accounts—for only $29 each. And if you want to customize Desk.com, add special features, or if you desire premium support, we make those sorts of options affordable and easy.
We'll Shower You with Wow Rewards!
We keep devising new ways to reward you. That means more free Desk.com. Just by using Desk.com to deliver awesome support we will credit your account with free time. Lower your monthly bill and get more of your organization using Desk.com. Earn Desk.com Wow Rewards and then use them to pay for your Flex (Part-Time) Agents. More of your team collaborating in Desk.com means more awesomely responsive support for your customers.
Features & Benefits
- 30-day unlimited free trial
- Pay only for what you need
- One efficient dashboard
- Add/remove Agents instantly
- Do more support in less time
- Easily add social channels
- Easy to setup and use
- Happy Agents and Customers
What happens after the 30-day trial?
You get 30 days to try as much of Desk.com as you want, at no charge, even if you add hundreds of Agents. And, of course, you always get your first Full-Time Agent for free—even after the 30 days—though you will need to enter a payment method after the trial to keep your Desk.com account, even if it's free. (Don't worry, we won't ever charge your card without you first approving charges).
Free out the door? What's the catch?
There's no catch, and no commitment. You receive one Full-Time Agent for free with Desk.com and there is no contract or long-term obligation. You are billed on a monthly basis, and if you cancel you will not be billed again. No complicated plans. Use what you need; pay as you go.
Can I really add Agents for $1/hr?
Yes. We recognize that your company's need for support staff may grow and shrink with demand and that you may embrace a "Whole Company Support" philosophy, where everyone has a role to play. Add as many Flex (Part-Time) Agents as you like. No expensive licenses or monthly commitments—you simply pay by the hour of usage for Flex Agents. We make it easy to deliver Customer Wow without barriers, giving you complete flexibility in adapting Desk.com to your needs.
How easy is it to add or remove Agents?
It's easy as pie. Add or remove Full-Time and Flex Agents whenever and as often as you like. You can change your account at any time, adding or removing Agents or options whenever you desire. And, to boot: We also pro-rate you a credit for any unused services if you change your mind mid-month.
What are my payment options?
We accept Visa, MasterCard and American Express through our online payment system. If you would like to prepay for 12 months you can pay with an invoice. Please contact us at sales@desk.com.
Are there any limits?
While powerful, Desk.com isn't without it's limitations. The basic Knowledge Base includes 50,000 pageviews per month, 100 API requests per minute (for any third party apps that integrate with Desk.com), and for every Full-Time Agent you have in Desk.com, we grant you 50,000 additional customer records. Moreover, for every Full-Time Agent you have in Desk.com, you are allotted 1,000 new cases per month
Please contact us at sales@desk.com if you think you'll surpass these limitations.