Desk

Desk.com is a service of salesforce.com, inc. Desk.com (hereinafter referred to as "Desk" or "Desk.com") knows that you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our privacy policy. By visiting the www.desk.com website and domain names, or otherwise accessing any other linked pages, features, content, products, services or applications offered from time to time by Desk.com in connection therewith (collectively, the "Website"), you acknowledge that you accept the practices and policies outlined in this Privacy Policy.

What does this privacy policy cover?

This Privacy Policy covers Desk.com's treatment of personally identifiable information ("Personal Information") that Desk.com gathers when you access the Website and when you use Desk.com's services or applications. This policy does not apply to the practices of companies that Desk.com does not own or control, or to individuals that Desk.com does not employ or manage.

What personal information does Desk.com collect?

The information we gather from customers enables us to personalize and improve our services. We collect the following types of information from our customers:

Personal Information You Provide to Us

We may receive and store any information you enter on our website or provide to us in any other way. The types of Personal Information collected include your full name, email address, IP address, browser information, username, password and any other information necessary for us to provide our services. You may choose not to provide us with certain information, but then you may not be able to take advantage of many of our special features.The Personal Information you provide may be used for such purposes as responding to your requests for certain services, customizing the content you see, and communicating with you about new services.

Personal Information Collected Automatically

• We receive and store certain types of information whenever you interact with our Website or use our services. Desk.com automatically receives and records information on our server logs from your browser including your IP address, cookie information, and the page you requested.
• Generally, our service automatically collects usage information, such as the numbers and frequency of visitors to our Website and its components, similar to TV ratings that indicate how many people watched a particular show. Desk.com only uses this data in aggregate form, that is, as a statistical measure, and not in a manner that would identify you personally. This type of aggregate data enables us to figure out how often customers use parts of the Website or services so that we can make the Website appealing to as many customers as possible, and improve those services. As part of this use of information, we may provide aggregate information to our partners about how our customers, collectively, use our Website or services. We may share this type of statistical data so that our partners also understand how often people use the Website or services, so that they, too, may provide you with an optimal online experience. Again, Desk.com never discloses aggregate information to a partner in a manner that would identify you personally.

Email Communications

• We often receive a confirmation when you open an email from Desk.com if your computer supports this type of program. Desk.com uses this confirmation to help us make emails more interesting and helpful. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers.
• When you receive marketing and promotional e-mail from Desk.com, you may opt out of receiving further e-mails of those types by following the included instructions to unsubscribe. Please note, however, that Desk.com may send you administrative and customer service-related email messages for which you may not be given the option to unsubscribe.  For example, you may receive messages about your account, the provisioning of requested services, system status update messages, and service and security announcements which are mandatory. If you no longer wish to receive administrative and customer-service-related email messages, you must deactivate your Desk.com account.

Information from Other Sources

For purposes such as improving personalization of our service, we may receive information about you from other sources and add it to your account information. For instance, as part of the configuration of Desk.com, your account administrator may provide information about you, in order to help you make best use of our system.

What About Cookies?

• Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your browser to enable our systems to recognize your browser and tell us how and when pages in our site are visited and by how many people. We use cookies to enhance visitors' experiences, to learn more about their use of the Website and to improve the quality of our services.
• Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. We strongly recommend that you leave the cookies activated, however, because cookies enable you to take advantage of some of our Website's most attractive features.

Will Desk.com share any of the personal information it receives?

Personal Information about our customers is an integral part of our business. We neither rent nor sell your Personal Information to anyone. We share your Personal Information only as described below.

• Affiliated Businesses We Do Not Control: We anticipate that we may become affiliated with a variety of businesses and work closely with them. In certain situations, these businesses may sell items to you through the Website. In other situations, Desk.com may provide services jointly with affiliated businesses. You can easily recognize when an affiliated business is associated with your transaction, and we will share your Personal Information that is related to such transactions with that affiliated business.
• Agents: We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Unless we tell you differently, Desk.com's agents do not have any right to use Personal Information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Personal Information for the above purposes.
• Business Transfers: In some cases, we may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that are transferred. Moreover, if Desk.com, or substantially all of its assets were acquired, or in the unlikely event that Desk.com goes out of business or enters bankruptcy, customer information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Desk.com may continue to use your Personal Information as set forth in this policy.
• Protection of Desk.com and Others: We may release Personal Information when we believe in good faith that release is necessary to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Desk.com, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
• With Your Account Administrators: Every Desk.com account may have one or more account administrators who can configure and manage your Desk.com account on behalf of you and your organization. You hereby consent to our sharing of Personal Information with your account administrators.
• With Your Consent: Except as set forth above, you will be notified when your Personal Information may be shared with third parties, and will be able to prevent the sharing of this information.

Conditions of Use

If you decide to visit the Desk.com websites, your visit and any possible dispute over privacy is subject to this Privacy Policy and our Terms of Use, including limitations on damages, arbitration of disputes, and application of California state law.

Third Party Websites

Desk.com services may permit you to link to other websites on the Internet, and other websites may contain links to the Websites. These other websites are not under Desk.com control, and such links do not constitute an endorsement by Desk.com of those other websites or the services offered through them. The privacy and security practices of websites linked to or from the Desk.com websites are not covered by this Privacy Policy, and Desk.com is not responsible for the privacy or security practices or the content of such websites.

Is personal information about me secure?

Your Desk.com account Personal Information is protected by a password for your privacy and security. You need to ensure that there is no unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.

Desk.com endeavors to protect user information to ensure that user account information is kept private, however, Desk.com cannot guarantee the security of user account information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.

The Website contains links to other sites. Desk.com is not responsible for the privacy policies and/or practices on other sites. When linking to another site you should read the privacy policy stated on that site. This Privacy Policy only governs information collected on the Website.

This Privacy Policy addresses only the use and disclosure of information we collect from you. If you disclose your information to others, whether they are bidders, buyers or sellers on our sites or other sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Desk.com does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We encourage you to ask questions before you disclose your personal information to others.

What personal information can I access?

Desk.com allows you to access some or all of the following information about you and in certain situations, updating that information. This list will change as the Website changes.

• Name
• Public Name
• Username
• Account and user profile information
• User e-mail address
• Password
• User preferences

If you are not the account administrator for the Desk.com services, you may need to consult with your account administrator to view and/or update this information.

What choices do I have?

As stated previously, you can always opt not to disclose information, even though it may be needed to take advantage of certain features of the Website and services.

You are able to add or update certain information on pages, such as those listed in the "What Personal Information Can I Access" section above. When you update information, however, we often maintain a copy of the unrevised information in our records.

Desk.com accounts may be deactivated by the billing administrator for an account, at which point the account and the data stored therein is treated in accordance with our Deletion Policy.

If you are not the administrator of your Desk.com account, please consult your account Administrator for updating or removing your account.

You can choose to unsubscribe from our e-mail publications as outlined in the "E-mail Communications" section above. When we make changes to our Privacy Policy, Terms of Use, or other legal notices we may notify you by email even if you opt out of our e-mail communications. Notwithstanding any e-mail notifications, or lack thereof, your use of the Website is still be governed by the most current version of the Privacy Policy, Terms of Use and other legal notices on our Website and you are responsible for reviewing such legal notices for changes.

Can children use Desk.com's Services?

Our site and the services available through Desk.com are not intended for children under the age of 13. Desk.com does not knowingly or specifically collect information about children under the age of 13 and believes that children of any age should get their parents' consent before giving out any personal information. We encourage you to participate in your child's web experience. Desk.com recommends that parents use Internet filtering technology to supervise their kids' access to the Internet.

Changes to this Privacy Policy

Desk.com may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Information, we will notify you by posting an announcement on our Website or sending you an email. Users are bound by any changes to the Privacy Policy when he or she uses the Website after such changes have been first posted.

Questions or Concerns

If you have any questions or concerns regarding privacy on our Website, please send us a detailed message at privacy@desk.com. We will make every effort to resolve your concerns.

Effective Date: Nov 5, 2012

Desk.com
One Market Street
Suite 300
San Francisco, CA 94105