Get up and running in minutes on your own, and bring all your support channels together in one place to help customers faster than ever.
Help customers and keep an eye on your business from anywhere with end-to-end case management and reporting for mobile.
Route inquiries to the right agents and keep them all organized with intelligent tools that help you close cases in record time.
Workflows and automation help you speed through repetitive tasks and frequently asked questions so you can focus on complex ones.
Easily survey customers from within Desk.com to measure customer satisfaction (CSAT) and adjust your products and services over time.
Speed your decision-making with actionable insights and pre-empt small issues before they become big ones.
Track support team performance down to the individual agent and easily analyze service metrics across every support channel.
Customer health monitor
Anticipate customer sentiment based on recent interactions, predict the level of service needed, and identify which ones need special attention.
Let customers solve their own problems with branded support sites that make it easy to find answers or check their own case status.
Manage multiple brands and provide a better self-service experience with separate help centers for each of your product lines.
Keep consistent, correct answers accessible at your agents’ and customers’ fingertips — even from their mobile phones.
Connect your self-service resources to your web and mobile apps for a seamless customer support experience.
Extend the power of Desk.com with easy integration to apps for bug tracking, live chat, e-commerce, and more.
Share 360-degree customer information so sales and service can collaborate and work more closely together.
Get more insights from your data and deliver smarter service with this easy, out-of-the-box integration.
Get pay-by-the-hour flex agent pricing so everyone in your company can help with support during busy times.