Facebook and Twitter in your inbox
Your customers are social, and you need to be too. View and respond to tweets, posts, and messages from within Desk.com so no customer ever falls through the cracks.
Never miss an email
Automatically turn customer emails into cases — each with an owner,
priority, and status. A unique support email address lets your
customers easily reach you.
Track phone calls too
Manage phone-based cases alongside email, social, and chat. Easily search to see if you are talking to an existing customer so you can respond faster and more accurately.
Chat in real time
Interact with customers in real time, directly from your website. Add a Desk.com chat window or easily integrate with partners like Olark, SnapEngage, or LiveChat.
Moderate from your inbox
Add discussion boards to your website to engage your community. Included out of the box, discussion boards let agents moderate posts or respond to threads directly from the universal inbox.