Bi-directional sync

Share information with Salesforce

Update and view important customer information from Salesforce, including custom fields and contact history, while working on cases. Salesforce users can update and view detailed support information from while managing their leads and opportunities. Learn more about Salesforce integration using Desk Connect

Salesforce integration, get all your customers data one place

Service insights

Provide great experiences

By sharing the same standard objects both in Salesforce and, everyone in your company can focus on delivering the best customer experience. Even better, anyone can get real-time reports and dashboards directly in Salesforce and in Business Insights.

Salesforce Platform

Increase flexibility and customization

Handle more complex requirements with Desk Connect and the Salesforce Platform. Drive workflow rules and approvals, write apex code for complex needs, extend the AppExchange, and more.

Easy upgrades

Scale easily as you grow data syncs beautifully with Salesforce so you can easily upgrade to Service Cloud when you need more customization for your support team — because your data is already in place.