Knowledge Base

Don’t wait for IT

Support content is drawn from the powerful knowledge base. It’s as simple as cutting and pasting content, so your service team can update support content without needing a web designer.

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Custom Branding

Maintain your look and feel

Get a custom support center up and running on your website in minutes with responsively designed templates. Content management tools let you easily create FAQs and keep them up to date.

Multi-Brand Support

Unique branded sites

Manage multiple brands from your account and provide a better self-service experience for your customers with separate help centers for each product line.


Customer support centers in style

Community Discussions

Open a dialogue

Build a community among your customers by adding a public Q&A to your site. Customers can help each other and your support team can moderate the conversation from the universal inbox.

Content Rating

See what's helpful

Let customers rate your support content so you always know which articles your customers find useful — and identify where your team needs to provide more support.

Contact Forms

Let customers contact you

Make it easy for customers to ask for help with a customizable contact form. Submissions are dynamically added to the universal inbox, so agents can help right away.

Multilingual Knowledge

Speak in their language

Give your agents a multilingual knowledge base stocked with all the answers they need. Easily translate your FAQs into 50+ languages, so your international visitors have the ability to search your content and solve their own problems.