Don’t wait for IT
Support content is drawn from the powerful knowledge base. It’s as simple as cutting and pasting content, so your service team can update support content without needing a web designer.
Maintain your look and feel
Get a custom support center up and running on your website in minutes with responsively designed templates. Content management tools let you easily create FAQs and keep them up to date.
Unique branded sitesManage multiple brands from your Desk.com account and provide a better self-service experience for your customers with separate help centers for each product line.
Open a dialogue
Build a community among your customers by adding a public Q&A to your site. Customers can help each other and your support team can moderate the conversation from the universal inbox.
See what's helpful
Let customers rate your support content so you always know which articles your customers find useful — and identify where your team needs to provide more support.
Let customers contact you
Make it easy for customers to ask for help with a customizable contact form. Submissions are dynamically added to the universal inbox, so agents can help right away.
Speak in their language
Give your agents a multilingual knowledge base stocked with all the answers they need. Easily translate your FAQs into 50+ languages, so your international visitors have the ability to search your content and solve their own problems.