Process, prioritize and assign customer support requests based on rules you set.
Just like gmail, you can add labels, filters and custom fields so you can organize, group your conversations, and display them based on status, priority or channel.
Similar to Gmail, Desk.com integrates live chat into its inbox so you can chat with customers and send emails.
Unlike Gmail, you can also get your Facebook posts and Tweets in the same interface. And since you're using one solution for all of this, you’ll have a record of what was written so no customer case falls through the cracks.
See a history of your customer's prior interactions.
No customer likes to explain themselves twice. And no agent likes to be in the dark about a customer's history. With a click of a button, agents can view a customer's past interactions. Customers feel heard. And your agents will have a leg up on making their customer's day.
Tired of answering the same question over and over again?
With Desk.com you can use macros to issue a standard response that is used repeatedly —or to perform several actions at once. Rely on macros to issue a standard response that you use over and over—or to perform several actions at once. Macros make agents more productive.
Try it for free today No credit card required.
We're ready to help you help your customers. Friendly, knowledgable people are standing by.1-877-226-9212