In this infographic we outline the seven ways that small ecommerce businesses can provide awesome customer service for their customers:
- Offer multichannel support: 9 out of 10 customers expect to receive a consistent experience over multiple channels.
- Listen on social media: 78% of customers believe that social media will be the next tier of customer service.
- Track all customer interactions.
- Create a support center for customers: 90% of customers go to a company’s website before calling or emailing you.
- Provide online chat: 77% of customers agreed that online chat positively influenced their attitude about the retailer.
- Focus on timely responses: 84% of customers that reported being either likely or very likely to do business with a company if it responded via phone in less than a minute.
- Deliver a WOW experience like our WOW support team does on a daily basis for our customers.