AMC Technology is a global leader in contact center and CRM integration with 20 years of experience. Founded in 1995, AMC Technology has a wealth of experience in providing contact center integration expertise and best practices. AMC powers contact centers and customer interactions for companies around the globe through their Contact Canvas product suite. AMC Technology products allow businesses to more effectively manage all types of customer relations while delivering superior levels of customer service and improving productivity.
With our Desk.com integration, contact centers and support teams can enable call functionality in the Desk.com agent including telephony (CTI) softphone controls, caller identiﬁcation, and screen population. Agents can place, receive, and transfer customer interactions with full, realtime access to salesforce.com customer data.
AMC’s Contact Canvas provides the connection to Desk from a large variety of telephony providers — see the full list of integrations.
AMC develops CTI integration solutions for Desk.com. Through the Desk.com next generation user desktop, AMC provides pre-packaged Open CTI integration for agents and knowledge workers.