AnswerDash’s predictive Q&A engine enables companies to empower their users with the right information in the right place at the right time, whether on websites, in mobile apps or via chatbots. With AnswerDash, businesses can transform their digital user experience to dramatically cut support costs, increase sales conversions, and improve customer satisfaction.
AnswerDash provides this support by overlaying a dynamic Q&A tab on each website page. When clicked by visitors, the tab pops out and displays the most commonly asked questions which are relevant to that page. By clicking on one of the common questions, a visitor receives an instant answer without having to leave the page to search a static FAQ or formulate a search query. The system leverages a company’s existing knowledge base and determines the optimum questions to present using AnswerDash’s predictive Q&A engine based on proprietary natural language processing (NLP) algorithms.
The AnswerDash integration with Desk.com makes it easy for you to "bring forward" your Support Center knowledge base articles as AnswerDash self-service Q&A, so answers appear seamlessly within the flow of your website. By empowering your customers through self-service, you'll reduce your support ticket volume. Founded by experts in human-computer interaction at the University of Washington, AnswerDash was named a Cool Vendor in Gartner's 2015 CRM Customer Service Report.