ChannelReply turns your Desk.com account into a powerful eBay and Amazon message management tool. Keep your customers happy and your support efforts organized, so you can focus on what you do best — selling.
Our app makes it easy to answer all of your eBay and Amazon messages without leaving Desk.com. Each ticket comes with all the data you need to provide effective support, including:
- eBay Buyer User ID / Amazon Customer Name
- eBay Listing Item Title / Amazon ASIN Number
- eBay Listing Item Number / Amazon Listing Name
- eBay Listing Hyperlink / Amazon Listing Hyperlink
- eBay Order ID / Amazon Order ID
You’ll also receive crucial notifications from Amazon and eBay, such as:
- eBay and Amazon Returns
- eBay Resolution Center Cases and Amazon A-to-Z Claims
- eBay and Amazon Action Items
ChannelReply tracks all conversations as threaded support tickets, so you’ll never lose track of a discussion again.
Why spend all day switching between windows and apps when you can have everything in one place? Use the power of Desk.com to make Amazon and eBay message management a breeze.