Reduce inbound call volume and increase customer satisfaction by shifting support calls to messaging (e.g., SMS, Chat)

When a customer calls your call center, Chatdesk Shift enables them to speak with your support agent via SMS, Chat, Facebook Messenger and more.

Our product reduces customer wait time by seamlessly routing the customer from the phone call to the messaging channels of choice for your business.

Companies have seen 10%+ reduction in call volume, with customer satisfaction scores of 90%+.

No changes are needed to your agent workflow. You can be up and running in 2-3 days, with no integration work needed. Chatdesk Shift works across all countries and languages. We also provide a custom dashboard with real time analytics.