Cirrus Insight is the #1 app for integrating Salesforce with Gmail and Google Apps. Users can create and manage leads, contacts, tasks, cases and opportunities right from Gmail. With Cirrus Insight, users can streamline workflow, boost productivity and increase sales quickly and efficiently. Launched in 2011, Cirrus Insight is based in Laguna Hills, CA. For more information, visit www.cirrusinsight.com.
Support tickets come in from everywhere. Social media, phone, emails, you name it. What makes Desk.com so powerful is the ability to aggregate and manage support requests no matter where they come from. However, customers still primarily rely on email to communicate.
With the Cirrus Insight and Desk.com integration, customers can create and manage cases right from Gmail! When a contact emails you, all of their Desk.com Cases appear in the Desk.com Cases section of the Related Lists icon of the Cirrus Insight tab. From there, you can also create new cases that will be published in Desk.com.