ClickDesk combines Live Chat, Helpdesk, Voice and Video Conference tools to help you connect with customers and prospects on your site. You can answer questions from your web visitors instantly with live chat from desktop or mobile, handle support tickets and offline chats with the integration to Desk.com, support video chat for a more personal experience, and improve customer relationships with the social toolbar. All of these tools allow you to improve the customer experience on your site.
The ClickDesk integration with Desk.com allows you to:
- View customer case history from Desk.com in your ClickDesk chat dashboard
- Add all or select chats as cases in Desk.com
- Add notes to existing cases from Live chat
- Forward offline messages from ClickDesk to Desk.com as cases
Click here for more instructions on how to configure ClickDesk for Desk.com.