CustomerThermometer makes it easy to integrate one-click customer satisfaction surveys right into your Desk.com outbound email interactions. When a customer clicks on one of the fully customizable ratings buttons, the vote is registered and you can instantly see the results of your interaction with that customer. The customers are then sent to a fully-customizable landing page, where you can thank them for their rating or ask for more information.
Reporting in CustomerThermometer lets you see responses, each with a link back to Desk.com so that you can see the case interactions and dig deeper into any case that generated a survey response.
Linking your Desk.com and CustomerThermometer accounts is simple – just click the link below to visit CustomerThermometer’s integration page for full instructions and a video.