Higher Logic is an industry leader in cloud-based community platforms, with over 25 million engaged members in more than 200,000 communities. Organizations worldwide use Higher Logic to bring like-minded people all together, by giving their community a home where they can meet, share ideas, answer questions and stay connected. The integration between Higher Logic and Desk.com works with your existing Desk.com ticketing platform and a Higher Logic community. Users can create support tickets and suggest knowledge base articles in Desk.com from discussion threads in a Higher Logic community with the click of a button. Make it easier for customers and staff to submit questions and issues through an organic, pre existing community discussion, which will generate significant information and engagement around that issue. Save time for customer service and support staff – all new information collected transfers to newly created tickets or articles.