With IMpower customer can easily text you and agents can conveniently reply from Desk.com

Let's face it - a large portion of your customers, especially millennials, can’t or won’t contact you via phone, live chat or email. Whether they’re too busy, too lazy, or too technologically challenged, you just lost a potential customer.

WHAT THEY’D RATHER DO IS TEXT YOU!

With texting, customers can take the conversation anywhere, and continue it at anytime, without having to navigate from your product or checkout page. Customers love texting with businesses, resulting in rave reviews and positive word of mouth.

The IMpower Desk.com integration, provides your business with a custom virtual number (or uses your existing business number) which customers can text to ask anything. Product questions, shipping inquiries, and coupon code problems are only a few of the issues texting can handle in a breeze. Customers can also send feedback and suggestions. Texts are delivered to your agents as cases and the responses are sent back to the customer as a text. From the customer’s perspective they’re having a personal conversation with your business. From your agent’s perspective, nothing changes in how they work.

Plans start at $25/month for 200 conversations (that’s 200 customers, each with an unlimited number of messages back and forth). All IMpower plans also include Message Mate – a lightweight mobile and desktop friendly add-on that both alerts your users that they can text you and allows them to send you a message with just one click.

IMpower is an official Facebook Messenger partner and also offers a Messenger integration so you can seamlessly handle incoming messages from Messenger.