Inbenta easily increases your self­-service rate by searching by meaning, not keywords.

Businesses that use Desk.com and Inbenta offer their customers support in the form of immediate interaction instead of wait times. It's a snap to integrate, and adding the power of semantic search to your Desk.com Knowledge Base will optimize your self-service rates. With Inbenta's search technology finding appropriate answers to user search queries, customers find exactly what they're looking for, right when they need it. Plus, Inbenta's continuous support and suggestions will develop a Knowledge Base tailor­made for your users. Customers will find what they want, and your Support Center will run like a well­oiled machine. Our Desk.com Integration is a beautiful thing!

With a team of expert linguists assigned to each client to help them understand the root cause of queries and make suggestions on updates to FAQs, Inbenta's products help businesses improve the overall online experience offered to its customers. Inbenta's patented technology has greatly reduced incoming customer service emails and calls to call centers for industry­leading companies including Ticketmaster, Farmer’s Insurance, CA Technologies and Schlage Locks.

With Inbenta integration with Desk.com, you can:

  • Use Natural Language Processing to present search results based on meaning, not just keywords
  • Discover which FAQs need refinement to increase your self­service rate
  • See a real­time user analytics dashboard to understand your customer’s behavior and interaction with your support portal
  • Deflect 65% of your incoming tickets and calls to your call center

To sign up for a FREE 30 DAY TRIAL of our Desk.com Integration, please visit our website.