Provide your agents with a seamless unified interface to manage customer inquiries.

Delivering excellent customer service means you need technology that’s centered around the customer. With ContactWorld for Desk.com that’s exactly what NewVoiceMedia does.

Cloud-based, scalable and simple to use, ContactWorld for Desk.com provides your team with both a seamless, unified interface to manage customer inquiries; and a single comprehensive view of your customer relationships.

The result? Fast and personalized service meaning happy customers and even happier agents - regardless of the channel.

Bringing the best features of ContactWorld for Salesforce to the world of Desk.com means that regardless of size, companies can now offer their customers the support they need both on the phone and by email.

  • ContactPad: The simple user interface within ContactWorld for Desk.com is the single point within Desk.com for users to make and receive calls.
  • Click-to-Dial: One click dialing from any phone field in Desk.com. Quick, easy and effective.
  • Screen Pop: When we recognize your customer’s telephone number we automatically pop the customer’s record. Now your users know who they are talking to before even saying hello.
  • Call Recording: Inbound and Outbound calls are recorded automatically via the ContactWorld platform and are instantly available to listen back.