Do you know how customers feel about your customer service? Track the quality of your customer service with Nicereply – an all-in-one customer satisfaction survey tool built for Desk.com
Empower your Desk.com with Nicereply integration:
- use CSAT, NPS and CES 2.0 (Customer Effort Score™)
- store rating value and comment directly in Desk.com case
- customise rating survey according to your branding and language
- enable user to give you real-time feedback in one click
- identify feedback in context with case backlink
- set up Desk.com rules based on rating value
- track KPIs with advanced analytics and reports
Stop losing unhappy customers – let them express their valuable feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied. Track the quality of your support team and identify space for improvements.
Customer Effort Score
Your customers don’t want to waste their time and energy – provide them with an effortless customer experience. Use CES to identify high effort-demanding customer service requests. Let customers tell you how to improve your business, by answering one simple yet powerful question.
Net Promoter Score
NPS sorts your customers into three categories: Promoters(score 9-10), Passives(score 7-8), and Detractors(score 0-6). NPS measures the loyalty that exists between your company and your customers. Promoters generate higher margins and annual spending that Detractors do.
Start your 14-day free trial: http://www.nicereply.com/site/signup
Complete integration manual: http://help.nicereply.com/article/110-getting-started-with-desk-com-integration