PlayVox helps you analyze the quality of your customer interactions to drive performance, and coach, train, and motivate your agents to improve the customer experience.
With PlayVox you can:
- Build custom QA scorecards to evaluate agents
- Find the most relevant customer interactions for quality assurance and coaching
- Evaluate agent-to-customer interactions across multiple channels; phone, e-mail, live chat or social media
- Give agents real-time feedback and visibility with personalized dashboards
- Recognize agents for their QA accomplishments