Analyze your Desk cases and evaluate the quality of your customer interactions.

PlayVox helps you analyze the quality of your customer interactions to drive performance, and coach, train, and motivate your agents to improve the customer experience.

With PlayVox you can:

  • Build custom QA scorecards to evaluate agents
  • Find the most relevant customer interactions for quality assurance and coaching
  • Evaluate agent-to-customer interactions across multiple channels; phone, e-mail, live chat or social media
  • Give agents real-time feedback and visibility with personalized dashboards
  • Recognize agents for their QA accomplishments