Collect feedback and support cases directly from your ProProfs knowledge base. The data is instantly sent to Desk.com where you can manage the cases.

ProProfs Knowledgebase is a tool for online help documentation, perfect for user guides, product manuals, help docs, and more. Contextual help features even let you embed help directly into your website or web application.

Integrating Desk.com and ProProfs offers these key benefits:

  • Collect Feedback and Support Requests: Customers can submit a support request directly from ProProfs Knowledgebase. Save your customers from having to locate your contact details or support email. Use the ProProfs Knowledgebase form to gather support tickets, feedback, feature requests, and much more.
  • Search Suggestions (Ticket Deflection): The form is powered by ProProfs Knowledgebase. As the user types in a subject, relevant pages pop up instantly as suggestions. This helps users find what they are looking for so they don’t have to submit a ticket.
  • Embeddable: Embed the ProProfs form anywhere in Desk.com Support Center or use it in your marketing website or web application.

Visit us for more information and to sign up for a free trial of ProProfs Knowledgebase.