Now you can manage all of your support calls directly in Desk by bringing RingCentral into your Desk agent.

RingCentral enables businesses to collaborate and communicate better across office locations and devices.

RingCentral for Desk.com enhances your Desk.com experience by providing seamless integration between Desk.com and your RingCentral service. The results are improved workforce productivity, increased call efficiency, and an enhanced customer support experience.

RingCentral for Desk.com offers following features:

  • Call customers from within Desk.com, using RingCentral for Desk.com dial pad or simply clicking the contact phone number to dial out
  • Incoming callers are instantly matched to existing customer records which are automatically displayed
  • Desk.com support tickets are automatically created when a phone call arrives
  • Log notes on a Desk.com ticket while on call