users can see important customer information from Salesforce when working on cases, including any custom fields and contact history. Salesforce users can see detailed customer support information from when managing their leads and opport for Salesforce provides two-way integration between and Salesforce, allowing sales and support teams to share a complete view of the customer. also integrates with Salesforce Chatter, making it easy to involve your entire company in customer support. for Salesforce is deployed from the AppExchange, allowing to share information with users of Salesforce and vice versa.