Slack is all your team’s communications in one place; instantly searchable, available wherever you go, and seamlessly synchronized across multiple devices. In addition to real-time messaging, Slack holds all the conversations, files and information your team needs. Every discussion, every decision, and every document is archived, indexed, and available through one search box.
With Slack for Desk.com, teams can easily be notified about new and updated Desk.com cases directly in Slack conversations. Now Slack channels can show Desk.com case information such as status, channel, customer, agent, and case body as the case is created or updated in Desk. A simple link takes you directly to the case in Desk.com as well.
With this integration, your whole team can easily stay up to date with Desk cases while working in Slack, helping your fast-growing team provide whole-company support and deliver amazing experiences to your customers.